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No
matter what you do an occasional problem will occur. And if you're like most of
us you want immediate answers. Listed below are answers to practically the only
four situations you might encounter.
1. My download didn't
work. What can I do?
First don't worry about it. If you didn't get it right the first
time you can try again. We don't penalize you for it. You
have a full 3 days to download. Plus
if the time period expires we can extend it, or forward the materials to you by
E-Mail. We try to be as Consumer Friendly as possible.
To download again just return to your E-Mail Receipt you received
with your initial order and click on the Link. You now have access to download
again.
2. How are the
materials delivered?
The materials you receive are enclosed in a self extracting zip file. You do not
need a zip utility to open them. All you need to do is click on the Icon labeled
ThinningScalp to open. Then click on Browse to choose a
place for storage. If you choose your C drive the materials are stored in the
file ThinningScalp. Now click on Unzip and the PDF's and Word files are
extracted for viewing with either Adobe Acrobat Reader or Microsoft Word.
Plus don't be be concerned if you get it wrong the first time. The zip file will
replicate the materials numerous times.
3. I can't open the
Files. How come?
To open the materials you must have some Version of Adobe Acrobat
Reader or Microsoft Word installed on your computer. To obtain a free copy just go to File
Viewing or click on this hyperlink Get
Acrobat Reader. You can now download the particular version of Acrobat
Reader that is best for your computer.
4. I'm new to all
this, can I get any additional instructions for Downloading and Opening the
materials?
Certainly, few
people are perfect at anything the first time around. Just send a blank E-Mail
by clicking on the following address click here in
our customer service section and we'll send you further instructions to enhance your ease of use.
For all other issues please contact us at: Click Here
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