Customer Service

Returns, Refunds and Replacements

We are very proud of our 98.96% customer satisfaction rate, and wish to do all we can to make your experience with us as smooth as possible. However, all returns, refunds, exchanges and buybacks must be made within our established company policies to remain fair to all of our customers and keep our prices as friendly as possible. We have established these policies both to ensure our customers receive full refunds where applicable and so that we do NOT pass unneccessary costs on to our other customers.

General Warranty:

Our warranties are for 90 days against defect.


General Return Policy:

We accept returns for refund ONLY on defective merchandise that is still under our warranty. For merchandise whose warranty has expired, we provide repair services. Non-defective items may be returned during the warranty period for store credit or exchange ONLY. We may accept certain types of other returns for store credit or exchange at our discretion. ALL returns require authorization.

Unauthorized returns:

Unauthorized returns for non-defective merchandise will be subject to re-stocking fees (before 15 days) or rental fees (after 15 days.) See our full policies HERE.