Violet Wands Violet Ray Violet Wand Violet Rays Customer Service

You'll find the complete list of our pages here
Customer Service
(and site map)

Our commitment to Customer Service doesn't end with the sale. All of our items are under warranty against defect, and lifetime repair services extended warranty as long as you filed your warranty with us. What's more, we provide LIFETIME Customer service on all our products, with technical support, technical manuals, product updates and up to the minute violet wand developments, and more, for as long as you own your wand. We strive to be a complete resource to help you get the most from your investment.

BUT you can help me help you!

Read everything. 99% of all the information you need is right here on the website.
Did you get an email? Please read it, even the system emails tell you what you need to know or do next.

But our Customer Service doesn't begin only when you make a purchase, either. This page will help you navigate through our website information, assist with our ordering procedures, and point you to information about violet wands in general, and our wands in particular. ALL our pages are accessible from this page.

FIRST, check if your order is in the database by using the form. If your order is NOT FOUND, then you are not at the right place. I dropship for other violet wand retailers. Please return to the website that you ordered from for customer service.

If your order is in the database, you're in the right place. Please continue!

Introduction

Do you need basic information about violet wands, what they are and how they operate? Start Here, with the violet wand primer page.
Next, you can gain additional understanding from our "Frequently Asked Questions" page.
Learn about caring for your wands Here, with our care and usage instructions.
Read about factors and considerations when Choosing a Wand to learn about the different types and find out which type is for you!
What makes our electrodes better? Experience the first change in wand electrode design in 70 years, Right here!
Here is our complete Customer Care Policy
Set it straight with this List of Violet Wand Myths

Information

Information about the history of violetwands is here, with a historical overview of their invention and earliest uses.
Browse the three basic violet wand play techniques on our techniques page
Find out about violet wand Safety considerations
See photos of our customers putting their wands to creative use in our Customer Photo Section
All of our policies, terms of use, CAN SPAM compliance, etc are are now in one place

Ordering

Customers are responsible for reviewing website information before placing an order. You'll find all the information you need
Wondering about ordering? Check this page for information on our secure and guaranteed credit card ordering.
Here is a list of Frequently Asked Questions about Violetwanda, LLC
International Customers should read our information for Customers outside the USA
Our customers can check the status of their orders real time, by using their Personalized Order Page (POP). Find Your Order Page Here. You can also find the form in our online store, or at the bottom of this page!
Read comments from some of our previous customers on our Customer Comment page
We know these are investments that you will use for a long time. That's why we have a layaway plan on some of our larger items. Find our layaway information
Learn what happens to your international order by clicking here

Purchasing

Our complete online catalogue is available in one place Click HERE and if you don't see it, ask! We carry many supplies not listed on the website
Find our wand kits for sale HERE. All types and sizes of kits!
Get glass wand electrodes HERE. All New, strong, quartz glass electrodes
Add violet wand accessories HERE. Everything from wand toys to adaptors
Want something custom? Then use our Build Your Own Kit process
We've also got the most powerful vibrators ever made Right here! Go from 0 to 60 in 60 seconds! Supplies are limited.
Looking for a deal? Try our sale items

Miscellaneous

We have advanced techniques In our Customer Center, including violet wand fireplay, needles, and branding.
You'll love all the different wand electrodes that are available Its easy to want to become a collector!
Violet wand electrodes have different intensities and sensations, and different purposes. Find out about them here
Check out all the different types of vintage and new wand kits with these violet wand photos here
You can even read about us and who we are, if you're interested
Find out where we will be appearing for demos or events
You can pick up just a wand from this link if you want to save time.

Need more?

Find our return policies at this link.
Here are our complete company policies

If you've got a wand you purchased elsewhere and it isn't working properly, check here before contacting us
Join our Mailing List to be sure you get the most up to date information in wand research and new products. Contests too!
Tell a friend about this site!
Do you still have unanswered questions? Here's how to contact us
Join the International Violet Wand Guild Program,, created to establish safety, terminology and use standards by Wand demonstrators and Instructors worldwide. Membership is free at apprentice, novice and associate levels

For Retailers

Yes, we do wholesale some wands, electrodes, accessories and other items-- Inquire here
Put your own link in our links section
Join our Webring to increase your traffic
Download and print out our promotional flyer for your store or event Download and print here

For Webmasters

Put your own link in our links section
Offer a discount on our products (including sale items) to members of your BDSM-related group!ask!
Exchange preferred links with us and help yourself to some of our traffic! Inquire here

This page also works as a site map, so you can be sure you haven't missed anything. Your input is important to us, so if you have suggestions for the site, comments, or additional questions, please don't hesitate to Email us. Thank you!