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For our Customers outside of the US
We ship anywhere in the world, and are very pleased to be able to continously offer our wands and other items to so many countries. But there are a few things that customers outside the USA need to be aware of.
If you don't find the answers to your questions here,
please email us.
Shipping
Because of the weight, size and insurance needs of our wand kits, we send all our packages through the US Postal Service
If you purchase an item from its page, the cost of shipping by surface mail (boat) is included. This takes 4-6 weeks for delivery to Europe, and up to 3 months
for delivery to Australia and New Zealand
If you wish faster delivery than by surface mail, we will send you an email with additional shipping costs for air mail. Air mail delivery takes 4-14 days depending upon your location. You will have the option to send additional funds
for airmail at the time the email is sent to you.
We will provide you an estimated time of delivery based upon information provided from the US Postal Service. This is not a guarantee. Keep in mind that weather, transportation strikes, customs, and heightened
security in recent months may cause unanticipated delays.
The US Postal Service can provide precise tracking only until the items are relinquished to the mail service of the destination country
UPS service is available on our wand kits, but the cost is prohibitive. For example, a 10 pound wand package insured for US 500 dollars to Austria is almost $300 in shipping costs through UPS
Currents and plugs
Unless noted, our wands operate on US 110v current and have US plugs. All of them are able to be used anywhere in the world safely and with full function, by purchasing the appropriate converter
for your country's voltage. This comes with a free plug end adaptor as well. You can make the purchase below, and when you do so, please include your country's voltage information in the NOTES section of the payment form. Otherwise, your delivery address will be used to determine
which converter to send
The price shown for each wand is without additional electrical converter. These must be purchased separately below
We often have wands made especially for European currents and plugs. When these are available, they will be in our "Original Kits" section
Our UK Universal Lightbulb adaptor set needs no modification for the UK, and is ready to use as-is. Other countries using Edison base (screw-in bases) are also able to utilize the UK adaptor set
Ordering
We can not accept credit card information except through the PayPal system. For persons outside the US and Canada, this requires pre-registration. If you wish to use a credit card and are not
already registered with Paypal, you can pre-register at www.paypal.com
We also accept direct bank wire transfers, personal checks, bank checks and money orders. Personal checks are required to clear before the item is sent
Customer Service
We aim to provide the same high level of service to our international customers as we do for our customers in the US. Therefore, all email correspondence will be sent in both English translation and in your preferred language. If you prefer to email in Spanish, German, French, Portugese or Italian, it is NO problem. (Though we do
better with French and German!)
We realize that repairs and servicing to wands is a bit problematic to have to send them back to the USA. Therefore, we will provide you with contact information of wand repair persons in Europe. At this time, we have no repair contacts in Australia or New Zealand, but can supply customers from those countries with information to take to a knowledgeable
electrical repairperson
Purchase your electrical converter below (and receive a free plug adaptor). Price is $38.00 USD. Shipping is free if purchased with a wand or wand kit.
Use this button if you're also buying a violet wand. Shipping is free.
Use this button if you are not buying a violet wand. Shipping will be calculated.
