AUTOMOTIVE TRAINING
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Till K. Kahrs has been a management and communication consultant for over twenty years. Having been a Senior Facilitator for J.D. Power & Associates, a Professional Facilitator for Ride & Drive experts Precision Dynamics, and having had retail car experience make him a clear choice for automotive training and consulting. Further experience working with automotive testing experts AMCI (Automotive Marketing Consultants, Inc.) gives Kahrs added behind the wheel and technical expertise. Kahrs (pronounced 'cars' appropriately enough) has worked extensively with all divisions of General Motors and is on the staff at the University of Toyota. He has also worked with Mercedes-Benz, Ford, Lexus, Infiniti, Nissan, Mazda, DaimlerChrysler, Dodge, Hyundai, Yamaha Motorsports, and Volvo. |
Till (who is completely fluent in German) is a real performer in many respects, applying the concepts he teaches to everyday life. His experience in the entertainment industry adds the color and vitality so necessary to teach, motivate, and captivate an audience. He also holds an MBA, is a published author (U.S. Sales and Marketing Strategies, Enhancing Your Presentation Skills), has produced and starred in many training videos, and appeared in several national TV commercials and TV shows. Till has also performed his hit songs at home and abroad.
This unique background allows Till to continually draw from his wide range of experience. Kahrs Communication Concepts will give you real-world results-oriented training that is presented in an entertaining, positive, and upbeat way. Your audiences will be captivated, they will learn, and they won't "change the channel".
The Workshop Lineup
Consultative Sales Techniques (Part One)
Designed for all sales consultants and sales managers regardless of the level of experience. This interactive course starts with the reception and goes through the entire sales process, including presentation, overcoming objections, closing, delivery, and business development. Special emphasis is also placed on e-commerce and the Internet customer. Kahrs Communication Concepts' exclusive "Toolbox Technique" is introduced as well.
Consultative Sales Techniques (Part Two)
Whether you're a seasoned veteran or not, this class builds on the skills learned in Consultative Sales Techniques (Part One), taking the skills to a new level and introducing advanced consultative techniques. The different behavioral styles of customers and sales people are examined as well as ultra-tough objections and closing difficult customers. Finally, the exclusive "Toolbox Technique" is polished up to perfection.
Hiring and Managing
This workshop will enhance your management skills, help you to make better hiring decisions, and improve staff development. The high cost of personnel turnover is also closely examined and sets the stage for analyzing employee motivation, improving it, and where and how to find quality people. Coaching and counseling, rewarding and recognizing, and managing top performers is also discussed in great detail.
Customer Handling
This class is specifically designed for service advisors, parts personnel, receptionists, cashiers, and any other non-sales staff with customer contact. The purpose here is to create and maintain an all-around customer-friendly atmosphere at your dealership. Important issues like uncovering customer expectations, slowing customers down, handling customer complaints, and team problem solving are also reviewed.
WHAT
CLIENTS HAVE SAID
ABOUT OUR AUTOMOTIVE TRAINING
"Great presentation-best seminar in
sales in my 28 years. Till did a great job in holding the
attention of the audience. This course exceeds anything
else out there by a mile. It goes to the next level."
General Sales Manager
"Till has obviously been on the sales
floor before. He is very knowledgeable. This is the very best
class I've taken in 36 years."
Sales Consultant
"Your Seminar is really
the best learning tool I have ever
seen! I'm so pleased to now know how to ask questions that get
the answers I'm looking for. I can't thank you enough!"
Sales Consultant
"Absolutely necessary for all managers
who want to get better at what they do! The tools you provided me
with will help me manage others more effectively."
General Sales Manager
"Double Excellent! The single best
seminar instructor that I have ever listened to. I would suggest
that Till be the trainer of trainers."
Service Advisor
"After showing up knowing nothing
about the internet, I actually feel like I now know what the 'new
customer' is all about. Excellent training session. Many
thanks!"
Dealer Principal
For further references, please contact us.
In 2002, Till K. Kahrs was invited to facilitate “one of the most important meetings in automotive history” by The Toyota Motor Corporation (TMC) of Japan. The meeting, which took place in Nagoya (Toyota City), was Toyota’s international kick-off to announce its goal to be the ‘Number One’ automotive manufacturer in the world to its international staff. Since then, Toyota has become #1! To download the actual bio of Till K. Kahrs from this historic meeting, click here.