Return Policy Text

1. Manufacturer Warranty
   
   1. Summary
      1. • Return for refund within: non-refundable
         • Return for replacement within: non-replaceable
   2. Detail
      1. Newegg.com does not offer any express warranties. However, many of the products available through Newegg.com are covered by Manufacturers' Warranties. If a product is covered by a manufacturer's warranty, it will be stated on that product's web page. Manufacturers' warranty details are typically available at the manufacturer's website; click here to see a list of the manufacturers whose items we carry. Detailed manufacturer warranty information can also be obtained for free by contacting our Customer Service department. Please note that products in this category are non-refundable unless otherwise indicated.
         
         Products that state "This item can be returned to the product manufacturer only" must be returned directly to the product manufacturer for repair or replacement, unless otherwise required by law. For these items, the warranty policy provided by the product manufacturer explicitly requires that any returns, repairs etc. be requested and processed directly by the consumer (or "end-user") of the item.
2. Mail In Rebate Policy
   
   1. Summary
      1. Products missing UPC codes or serial numbers from the box are NOT returnable.
         
         
   2. Detail
      1. Products offering mail-in rebates are not returnable to Newegg.com once the rebates have been filed. Be sure that the product is functional and that you intend to keep the product before sending in for your rebate. Products missing UPC codes or serial numbers from the box are NOT returnable. Only the product manufacturer can replace any defective item missing the UPC code.
3. Limited 30-Day Return Policy
   
   1. Summary
      1. • Return for refund within: 30 days
         • Return for replacement within: 30 days
   2. Detail
      1. This is our Detailed Limited 30-Day Return Policy. Items covered by this policy (products for which Newegg.com states "This item may be returned for a replacement or refund within 30 days only") must be returned to Newegg.com within 30 days of the invoice date for this policy to apply. Additional coverage, if any, is provided solely by the product's manufacturer (as indicated by such manufacturer).
4. Limited Non-Refundable 30-Day Return Policy
   
   1. Summary
      1. • Return for refund within: non-refundable
         • Return for replacement within: 30 days
   2. Detail
      1. This is our Detailed Limited Non-Refundable 30-Day Return Policy. Products that state "This item is covered by Newegg.com's Non-Refundable 30-Day Return Policy", or items labeled as “Non-refundable” (or similar labeling) must be returned to Newegg.com within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same item.
5. Processors (CPUs) Return Policy
   
   1. Summary
      1. • Return for refund within: 7 days
         • Return for replacement within: 30 days
   2. Detail
      1. This is our Detailed Processor (CPU) Return Policy. Physically damaged CPUs cannot be returned to Newegg.com.
         
         Improper installation of CPU fans and/or improper clocking may cause CPUs to chip. CPUs that are chipped, burnt or have bent/broken pins are considered physically damaged and cannot be returned for refund or replacement. Physical damage includes (but is not limited to) improper handling and any other type of damage sustained by irregular use.
         
         Newegg.com encounters bent pins regularly when inspecting physically damaged CPUs. Forcing a processor into position will not solve an installation problem and may void your Newegg.com return policy. Buyers requesting a refund may have to pay a 15% restocking fee. Newegg.com will not cross-ship replacement CPUs.
6. Consumable Items Return Policy
   
   1. Summary
      1. • Return for refund within: non-refundable
         • Return for replacement within: 30 days (item must be sealed & unopened)
   2. Detail
      1. This is our Detailed Consumable Items Return Policy. Consumable items are items such as Printer Ink and Toner Cartridges, CD/DVD Media, Paper Products etc. that are consumed once they are used. Consumable Items can be returned within 30 days of the invoice date if and only if the item is sealed and unopened in its original retail packaging. These items are not eligible for RMA through our online RMA system. Please contact our Customer Service Department via Live Chat, Email or Phone for RMA information regarding consumable items.
7. Standard Return Policy
   
   1. Summary
      1. • Return for refund within: 30 days
         • Return for replacement within: 1 year
   2. Detail
      1. This is our Detailed Standard Return Policy. Unless another return policy is indicated, products sold by Newegg.com are covered by this Standard Return Policy. Merchandise under this Standard Return Policy may be returned a) within 30 days of the original invoice date for a refund, or b) within one year of the original invoice date for a replacement of the same item. All returns require an RMA (Return Merchandise Authorization) number. All items returned for a refund are subject to a 15% restocking fee.
         Many manufacturers offer additional factory coverage. With regard to such, you should contact the manufacturer of your item directly for information regarding eligibility and specific Terms and Conditions.
8. Memory (Modules, USB) Return Policy
   
   1. Summary
      1. • Return for refund within: 30 days
         • Return for replacement within: 90 days
   2. Detail
      1. This is our Detailed Memory (Modules, USB) Return Policy. The following conditions are not acceptable for return, and will result in your RMA being returned to you:
         
         - Physically damaged Memory cannot be returned to Newegg.com.
         - Modules that are missing the manufacturer label containing model number and part number
         - Modules that are missing the manufacturer warranty label
         - Modules that include a manufacturer-applied heat spreader, but have had the heat spreader removed
         - "Kit" Modules (which contain 2 or more memory modules packaged together) that are not returned as complete set
         - USB Drives, Thumb Drives, Flash Memory, or any related product that is returned without the cap or protective casing
         
         All items returned for a refund are subject to a 15% restocking fee.
         Many manufacturers offer additional factory coverage. With regard to such, you should contact the manufacturer of your item directly for information regarding eligibility and specific Terms and Conditions.
         
         Memory Products offering mail-in rebates are not returnable to Newegg.com once the rebates have been filed. Be sure that the product is functional and that you intend to keep the product before sending in for your rebate. Products missing UPC codes or serial numbers from the box are NOT returnable. Only the product manufacturer can replace any defective item missing the UPC code.