For any recurring service provider, the
billing and customer care system is critical infrastructure. The
ability to capture revenue depends on the provider's effectiveness
in billing for services while at the same time maintaining a high
level of customer satisfaction. The system must be flexible and
offer support for complex and customized pricing plans, usage
tracking, service provisioning, bill prorating and invoice
generation. Additionally, the system must scale with large numbers
of customers and transactions.
For most recurring service providers, building, buying, or
managing a billing system can be a daunting challenge. The
management, generation, and presentation of customer bills is
painful - technically, administratively, and financially. Today,
over 90% of recurring service providers have deployed their own
"homegrown" billing system, but they are now running into major
issues such as limited scalability, deeper than expected resource
needs to maintain and upgrade their systems, and a lack of
flexibility in adding and changing billing plans. The inability to
address any one of these issues can quickly lead to a high level of
customer dissatisfaction and an inability to compete effectively.
Backplane Billing addresses this challenge by providing a
Web-based, hosted billing and customer care solution that gives
service providers an enterprise-class billing system without the
headache of building, buying, or maintaining a system in-house.
Backplane Billing delivers a comprehensive end-to-end solution that
neither homegrown nor enterprise billing installations can match, as
it is pre-integrated with a suite of value-added services:
private-label paper bill presentment, online bill presentment,
electronic payment processing, and online customer self-care.
Unlike traditional enterprise software installations or homegrown
systems, the Backplane solution can be fully integrated and deployed
Backplane Billing is the first billing and customer care solution
developed from the ground up for providers of recurring services,