Richard Ackley P.O. Box 642 Los Altos, CA 94023 Phone: 650/969-6553 Fax: 650/969-6746 e-mail: rackley@earthlink.net

	Setup procedures, scheduling and data tracking for operation of Docutech equipment and ran the pre-press department outputting film.
	Preflight customer files and processed to film for output on presses.
	Prepared monthly reports on departmental operations

	Developed operating guidelines and archiving procedures for new department. Designed proprietary file tracking and retrieval protocols for MAC/PC platforms. Administered Docutech Network Server.
	Designed job/staff scheduling to promote in-process monitoring, quality assurance and time dependent production to comply with ISO 9000 requirements.
	Responsible for interfacing with customer service staff to provide customer file support, file manipulation from remote network servers; file retrieval and tracking from remote storage platform.

	University of California-San Francisco: Operation of Docutech with Media Server/Network Server. Interaction with reprographics department, press, bindery staff, satellite copy centers at SF General Hospital and Campus Center.
	Ross Systems: Operation of Docutech and 5100 in corporate environment to complete customer support projects.
	BR Printers/CPI: Production copying on two Docutechs with Media Server via floppy disk or SyQuest tape drive. High quality, heavy production facility.
	Media Publications: Five years of supervisory and production copying on Docutech and 5090. Generated monthly and quarterly statistical reports, inventory control and requisitions.
	House of Tabs: Computer typesetting of documents and tab orders.
	Photo Drive-up: Set-up and developed Supercopy Center (a full service copy and computer center), established procedures for commercial accounts, trained staff and expanded customer base.

District Manager
The Copymill, Inc - San Jose, CA 95134
September 1987 - June 1989

Designed and implemented operations and production procedures for an expanding copy facility with emphasis on complete electronic publishing/copy services for retail and corporate accounts.

Increased store productivity by 150% in one year, exceeding all projected goal and target expectations. Eliminated non-compliance in meeting customer deadlines through effective job and staff scheduling within budgetary constraints. Responsible for company operations at various retail locations, corporate locations, hotel operations, and Sales/Marketing Support. Position reports directly to the president.

Technical Consultant
Daedalus Associates - Cupertino, CA 95014
December 1985 - September 1987

	Developed, researched specialized computer studies to determine optimal buy/sell conditions for various commodity futures markets. Acted on a consultant basis with a major brokerage company. Designed all company documentation.
	Published a monthly commodity newsletter. Conducted technical analysis in Commodity Futures Trading programs. Sold entire operation upon completion of program development.

Field Support Specialist
Fairhill Corporation - Berkeley, CA 94704
November 1984 - December 1985

	Supplied technical assistance and training to company and franchise locations throughout the Bay Area including Sacramento. Received recognition as one of the highest producing managers in the company.
	Set-up, maintained various retail copy facilities, including hiring, training and evaluation of staff. Developed operating and customer service procedures to support rapidly expanding customer base.

Operations Manager
Ecology Control Systems - Sunnyvale, CA 94086
October 1980 - November 1984

	Set-up, managed, maintained administrative and production facility, including hiring, training, evaluation of personnel.
	Developed marketing/sales and customer support documentation, market research for product expansion, including advertising, graphics design, sales agreements, service contracts and product guarantees.
	Maintained customer/product files of all OEM accounts for domestic and international operations. Inspected Regional Centers and Field Operations to ensure compliance with company guidelines.

Head Clerk/Journeyman Clerk
Draeger's Market - Menlo Park, Ca 94025
November 1975 - October 1980

Responsibilities included maintaining of inventory, stocking of shelves, cashiering, opening/closing store, part-time supervision of grocery personnel. Maintained highest quality customer service policies, some administrative duties, including safe and currency control.

Airline Steward/Special Advisor
World Airways, Inc - Oakland, CA 94614
February 1973 - August 1975

	Customer Service and Public Relations while performing a variety of duties, with service to as many as 450 passengers at one time. Completed specialized training in Customer Relations, travel assistance and aircraft procedures. Extensive travel throughout world on all international and domestic routes.
	Special Advisor to Saigon. Awarded airline T.A.C.T. award for outstanding customer service in 1974. Received Letter of Commendation from F.A.A. for Outstanding Performance of Duties.