Philosophy Writing must be clear, concise, and tell a story - describe a product or application.  Use lots of bullet charts and graphics to keep the reader interested.  Tell a story: This product is the greatest thing since sliced bread.  Customers need the product to stay competitive and contain costs.	Types of Support Write White Papers and Position Papers Research/Investigate technologies Technology presentations Technical writing Subject Matter Expert (IT) Document SME findings
Resume (pdf format)	White Paper - Description of an emergency management planning and operations solution using technology. White Paper - Description of a solution for handling calls with deaf and hearing impaired individuals without the need for a TTY/TDD device.