Neysa S. Narena

nnarena@earthlink.net

 

 

Career Summary

 

Senior Technical Writer / Lead QA Auditor with expertise in developing print and Web-based documentation and performing internal CMMI audits. Talent for translating complex ideas into clear and simple language. Strong organizational and time-management skills. Proven ability to work within a team-based environment as well as independently.

 

 

Core Competencies

 

· Managing documentation projects from kickoff to signoff

· Performing internal CMMI audits

· Learning new technologies, tools, and processes quickly

· Creating documentation in sync with development

· Developing content for end-user and technical audiences

· Creating online help systems

· Ensuring documentation and GUI comply with localization guidelines

· Working in SDLC, CMM/CMMI and FDA 510(K)-regulated environments

 

 

professional Experience

 

IQ Solutions, Inc., Rockville, MD (10/2007-current)

Senior Technical Writer / Lead QA Auditor

· Supported CMMI Level 3 initiative and represented the QA functional area during Class B and Class A audits.

· Performed internal process and work product audits for IT projects; reviewed findings with project managers and higher-level management; tracked noncompliance issues to closure; opened performance improvement change requests as appropriate; maintained online QA Asset Library.

· Participated in program and process group reviews; participated in monthly status reviews with senior management; provided QA metrics.

· Revised legacy Centers for Medicare and Medicaid Services (CMS) Program Integrity Management Reporting System (PIMR) project documentation including PIMR Operator’s Guide, PIMR Maintenance Manual, and PIMR User’s Guide; coordinated production and reviews; defined deliverable templates and style guides; participated in documentation project action team.

 

FTI Consulting, Inc., Annapolis, MD (Contract; 5/2006-5/2007)

Senior Technical Writer

· Wrote user and system documentation including process and workflow analyses, standard operating procedures, the Call Center Guidelines e-book, Attenex forensic litigation software training materials, and the Attenex Quick Reference Guide.

· Managed reviews while working closely with subject-matter experts and project managers.

· Created SharePoint and Excel spreadsheets; created Visio diagrams.

 

National Cancer Institute, Center for Bioinformatics (NCICB) (Contract; 10/2005-5/2006)

Senior Technical Writer

· Wrote, edited, and managed reviews of the REMBRANDT User's Guide.

· Created an online help system in support of the REMBRANDT bioinformatics knowledgebase.

· Created documentation and task management plans, project summaries, and final project reports.

 

Optinuity, Inc. (Contract; 3/2005-9/2005)

Senior Technical Writer

· Wrote the C2O Administrator's Guide and created an online help system in support of operations process management software.

· Interviewed subject-matter experts and managed iterative reviews with stakeholders.

· Created documentation project plans and developed structured document templates, style guidelines, and documentation processes.

Maryland Hospital Association/Quality Indicator Project (Contract; 2/2004-3/2005)

Senior Technical Writer

· Created an online help system in support of Core Measures Component software by which accredited acute care facilities submit data on approved performance measures to the Joint Commission of Accreditation of Healthcare Organizations (JCAHO).

· Created detailed project plans and design documents for online help system.

 

EDS/DBSS (Contract; 2/2003-2/2004)

Team Lead

· Led writing team in support of the Defense Blood Standard System (DBSS) software classified as an FDA-regulated, Class II Medical Device for the Military Health System (MHS) blood bank.

· Used systems approach required by SDLC, CMM, CMMI environment including requirements analysis, design, testing, and implementation methods when creating user and system documentation and online help.

· Collaborated with senior management teams on streamlining process management system; created policies and procedures, templates, and training materials; trained project teams.

 

System Automation Corporation (11/1998-10/2002)

Team Lead

· Wrote software manuals including License 2000 User's Guide, License 2000 Technical Reference, License 2000 Setup Guide, and License 2000 Installation Guide; created quick start guides and online help systems within SDLC, CMM engineering environment.

· Created online product knowledge base, significantly reducing incoming customer service calls.

· Created ISO 9001 policies and procedures; conducted quality trainings.

 

Self-Employed (6/1997-10/1998)

Technical Writer and Editor

· Wrote the Budget and Expense System Users Guide and edited the BioInteractive cardiovascular website for the Howard Hughes Medical Institute.

· Wrote marketing collateral and edited meeting transcripts for SAIC.

· Edited website content and white papers for USinternetworking.

· Copyedited several books published by the University Press of America and Scarecrow Press.

· Edited, designed, and typeset self-published books for individual consultants.

 

Aspen Systems Corporation (12/1995-5/1997)

Supervisor

· Supervised, mentored, and evaluated 15-member publications team and contract staff for information management firm.

· Planned resources, prepared budgets and production schedules, performed quality reviews of all final drafts and bluelines.

· Conducted training class.

 

Computer Sciences Corporation (10/1992-11/1995)

Technical Writer

· Wrote ISIS Mobile for GSM User's Guide for mobile telecommunications system.

· Revised aerospace manuals and applied mathematical reports, including Multimission Three-Axis Stabilized Spacecraft (MTASS) Flight Dynamics Support System (FDSS) Mathematical Background for the Goddard Space Flight Center.

· Provided production editing and project coordination.

 

Skills

 

· Desktop and Web Publishing: MS Word, MS Publisher, Adobe FrameMaker, Corel WordPerfect, XMetaL

· Help Authoring: WebWorks Publisher, RoboHelp, RoboHTML

· Graphics: MS Visio, MS PowerPoint, MS Paint Shop Pro, Snag-It

· Project Planning: MS Project, MS Access, MS Excel, Lotus Notes

· Languages: XML, XSLT, CSS, DTD, EDD, HTML

· Document Control: SharePoint, Continuus, PVCS Version Manager

· Document Exchange: Adobe Acrobat, WinZip, Cute FTP

 

 

Education AND TRAINING

 

· M.A., Thanatology, Hood College

· Certificate, Professional XML Authoring, Carleton University

· Graduate coursework, Computer Systems Management, University of Maryland

· Graduate Certificate, Event Management, The George Washington University

· Graduate Certificate coursework, Publications Specialist, The George Washington University

· B.A., Biology, George Mason University

· Certified Manager of Quality/Organizational Excellence, ASQ (in progress)

 

 

Professional Memberships

 

· American Society for Quality

· Society for Technical Communication

· Psi Chi Honor Society