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1. (400) Why is communication important?

a) It is constantly done by all people.
b) CAP regulations require communication for staff coordination.
c) It is the basis of our relationship with people.
d) People have no other means to interact.
2. (400) What is the purpose of communication?

a) To gain approval for proposals.
b) To convey thoughts and feelings between people.
c) To bridge language and cultural barriers.
d) To build meaningful relationships.
3. (401) What approach to communication treats communication as a means of manipulating others?

a) Self-action.
b) Interaction.
c) Transaction.
d) Proaction.
4. (401) What approach to communication implies a reciprocal influence between two parties.

a) Self action.
b) Interaction.
c) Transaction.
d) Proaction.
5. (401) What approach to communication focuses on the concept of meaning sharing rather than message sending.

a) Self-action.
b) Interaction.
c) Transaction.
d) Proaction.
6. (402) According to the six-step process of communication, you should begin by

a) supporting your idea.
b) analyzing purpose and audience.
c) conducting research.
d) getting organized.
7. (402) Reviewing customer’s needs, desires, and habits apply to which of six-step processes”

a) Fight for feedback.
b) Conduct research.
c) Analyze purpose and audience.
d) Get organized.
8. (403) According to the six-step process of communication, examples of recording research data includes all these except

a) a notebook.
b) a computer.
c) 3 x 5 cards.
d) memorization.
9. (403) To ensure your research is valid and objective you should be aware of your personal

a) biases.
b) habits.
c) strength.
d) weaknesses.
10. (404) Support data includes all data except

a) quotations.
b) statistics.
c) opinions.
d) paraphrasing.
11. (404) What is the key to successful communication with respect to support data?

a) Citing sources.
b) Current statistics.
c) Vivid examples.
d) Historic quotations.
12. (405) What is the first step in building an outline?

a) Group key and supporting ideas.
b) Write an introduction.
c) List each idea.
d) Identify main points.
13. (405) The three-part framework used in most writing and speaking tasks includes the introduction, body, and

a) summary.
b) conclusion.
c) closure.
d) overview.
14. (406) Which of these is not a reason to use a “transition”?

a) Ties ideas together.
b) Leads reader from one point to the next point.
c) Points out relationships between ideas.
d) Qualifies a source.
15. (406) Using “English that’s alive” suggests people should write directly and

a) execrably.
b) prolixity.
c) simply.
d) concisely.
16. (407) What is the last step of the six-step communication process?

a) Present the final product.
b) Develop a conclusion.
c) Fight for feedback.
d) Summarize your ideas.
17. (407) One method of getting feedback for a briefing is to dry run in front of

a) a mirror.
b) your coworkers.
c) the intended audience.
d) your spouse.
18. (408) Considering potential organizational barriers, the difference between formal and informal communications systems is

a) usually established by the lines of authority and informal communications is established by the boss.
b) established by position authority reflected on the organizational chart and informal communication is based on social relationships.
c) based on delegated authority and informal communication is influenced by cliques.
d) based on cliques and informal communication is delegated authority.
19. (408) Downward communication is characterized by communication to

a) exercise authority from supervisor to subordinate.
b) pass opinions, problems, recommendations to supervisors.
c) give information on a project.
d) coordinate on a project.
20. (409) Speaking or writing “down” to people is an example of what type of communication barrier?

a) Organizational.
b) Language.
c) Psychological.
d) Managerial.
21. (409) Problems with oral or written communication is an example of what type of communication barrier?

a) Organizational.
b) Language.
c) Psychological.
d) Managerial.
22. (410) Which need is not a basic psychological need?

a) Feeling of security.
b) Opportunity for advancement.
c) Desire to be the best.
d) Realization that work is useful and important.
23. (410) How does withholding information impact mission effectiveness?

a) Requires more time for written communications.
b) Impairs formal and informal communications systems.
c) Creates communications problems between coworkers, supervisors and subordinates.
d) Withholding information does not impact mission effectiveness.
24. (411) What type of understanding is essential between units, supervisors, subordinates, and coworkers?

a) Directive.
b) Coordinated.
c) Effective.
d) Mutual.
25. (412) Why is the establishment of a communication policy in an organization so important?

a) Civil Air Patrol regulations require this policy to be established.
b) This policy defines lines or responsibility and authority, establishes communication channels, and provides a climate for effective communication.
c) It establishes formal and informal communications leaders.
d) It always removes managerial barriers.
26. (412) To overcome barriers an effective communicator should recognize the value of all these except

a) group discussion.
b) ensuring ideas are clearly communicated and received.
c) understanding ideas communicated to you.
d) conducting research.
27. (413) What is listening?

a) An active process that engages a person’s reasoning and thinking processes.
b) Maintaining silence when a communicator is speaking.
c) The process of hearing and repeating information.
d) Sound waves striking the eardrum.
28. (413) How do you get ready to listen?

a) Put away extraneous material, be seated, tune out distracters, prepare to take notes, and prepare mentally.
b) Interview the speaker before presentation and prepare mentally to take notes.
c) Insure no one else is speaking, be seated, and prepare mentally to take notes.
d) Put away extraneous material, prepare to ask thought-provoking questions.
29. (414) Describe the physical symptoms of stage fright.

a) Confusion, seeing the audience as a blur, and extreme hunger.
b) Bloodshot eyes, inability to concentrate, and loss of voice.
c) Increased heart beat, irregular breathing, and dry mouth.
d) Panic.
30. (414) List two benefits of controlled movement.

a) Help occupy time allotted for presentation.
b) Increase confidence and add meaning to what is said.
c) Help in preparing the presentation and look impressive.
d) Require no preparation.
31. (415) Why is it important to dry run your speech?

a) It’s an opportunity to address the audience before giving the presentation.
b) Helps manage your time effectively prior to the presentation.
c) To satisfy your supervisor.
d) Provides an opportunity to practice the presentation in front of a critical listener.
32. (416) What is the plan of organization for briefing?

a) Presentation, critique, and conclusion.
b) Rehearsal, presentation, and critique.
c) Introduction, body, and conclusion.
d) Introduction, body, and summary.
33. (416) How can you avoid oversimplification in your briefing?

a) Prepare documentation for your listeners to refer to after you have spoken.
b) Use three syllable words or less during your presentation.
c) Survey listeners to ensure the presentation is not over simplified.
d) Use good eye contact to interpret your listener’s level of understanding.
34. (417) The four steps in organizing to write are list specific ideas, pick a pattern, and

a) edit the ideas.
b) develop an outline.
c) define the subject.
d) collect feedback.
35. (417) What are three essential elements of a good paragraph?

a) Introduction, topic sentence, and conclusion.
b) Main idea, support for main idea, and transition.
c) Topic sentence, main idea, and conclusion.
d) Introduction, body, conclusion.
36. (418) Four characteristics of well-written letters are shortness, simplicity, strength, and

a) sequential.
b) sensible.
c) self-supporting.
d) sincerity.
37. (419) The networking of computer systems originated as a tool for scientists called the

a) Internet.
b) National Center for Supercomputing Applications (NCSA).
c) Integrated Services Digital Network (ISDN).
d) US Advanced Research Projects Agency Network (ARPANET).
38. (419) The CAP homepage located on the internet has an address of http://www.

a) cap.af.mil.
b) af.au.cap.
c) cap.au.mil.
d) af.cap.mil.
39. (420) Wireless networks transfer data using light waves and

a) sound waves.
b) ultraviolet waves.
c) super-high frequency waves.
d) radio-frequency waves.
40. (420) What is a global network access service used more often as the preferred means of communication?

a) Facsimile (fax).
b) Mobile communications.
c) Electronic mail (e-mail).
d) Cyberspace.
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