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 W. Thomas Minkler 

Los Angeles, CA 90013

Summary of Skills E-Commerce Asset Manager, Internet Producer, Webmaster, Managing Editor, Research Analyst, Writer


Freelance Website Administrator, Writer and Graphic Designer 4/00 - Present
Webmaster of the Historic Cultural Neighborhood Council website, designing logos, T-shirts and fake album covers, writing and recording music. Wrote featured articles for and a neighborhood website. (through contract with Aquent) Los Angeles, CA 11/06-1/07, 6/07-12/08, 2/10-6/11
  E-Commerce Asset/Website Administrator
  • Managed product information in the Oracle database and on, in the IBM Websphere and Commerce platform through Toad interface using SQL, interfacing with the Mozart inventory system and Endeca search engine.
  • Imported all new products.
  • Coordinated with Merchandising, Engineering, creative and other departments to resolve complex issues in function, organization and maintenance.
  • Created, edited, scheduled and posted e-spots, ad copy, page features and HTML include files

  Quality Assurance
  • Tested new platforms, upgrades, patches and builds in multiple staging levels. Researched, reported and tracked bugs and fixes. Coordinated testing with Software Engineers.

Capital Group  (through contract with Ultimate Staffing) Los Angeles, CA 6/04 - 7/05

  Results Assistant
  • Maintained and updated large databases and reports, verified data and distributed them worldwide.
  • Performed daily administrative tasks, tracked responsibilities, answered and routed telephone calls.
Northern Trust Bank (through contract with Talent Tree)
Los Angeles, CA9/02 - 7/03

  Lending Associate
  • Performed collateral and other audits on various types of loans for Statewide Credit Administrator.
  • Updated monthly reports, created charts and databases, contacted clients and vendors to maintain files. Los Angeles, CA 2/99 - 4/00

   Assistant Editor

  • Wrote featured articles, blurbs, error messages, definitions of terms, FAQs, and anything else as needed.
  • Proofread and edited articles, chat transcripts and other material for content, structure, format and design.
  • Maintained Style Guide and list of contributing writers.
  • Developed list of site search keywords in coordination with developers, production and editorial staff.
  • Contributed and evaluated ideas for subject matter and organization of editorial material on the site.
   Quality Assurance Specialist
  • Coordinated the testing, proofreading and editing of featured content, including featured articles, surveys and promotions.
  • Tested and analyzed Internet systems for functionality, design and content.
  • Worked with Product Managers, Production Assistants, Developers, Editors and Artists to ensure specified functionality and timely completion of projects; recommended improvements in functionality and design.
  • Documented and reported all testing and results, maintained and updated error logs.
  • Co-created the Quality Assurance department, developed testing plans and training tools.
Kaiser Permanente Pasadena, CA
11/95 - 6/98

   Research Analyst, Department of Clinical Analysis

    Produced Clinical Practice Guidelines Web Site
  • Coordinated the efforts of five departments to produce a Guidelines web site on the Kaiser Permanente Intranet.
  • Co-wrote an article on the development process, published in M.D. Computing.
  • Developed functional knowledge of Internet technology, including HTML, SGML, PERL, CGI, Java, JavaScript, DynaWeb and other software, server and search engine capabilities.
   Assistant Research Analyst, Department of Clinical Analysis
    Managing Editor, Clinical Practice Guidelines Handbook
  • Published and distributed a 356-page handbook of patient care guidelines for physicians.
  • Negotiated contracts and organized all processes. Coordinated with all vendors, including publishers, Intranet developers, graphic artists, printers, packagers, distributors and other external and internal departments.
  • Collected, verified, proofread and edited all new and updated clinical and methodological content.
Developed Clinical Practice Guidelines
  • Analyzed, evaluated, synthesized and summarized published and pre-published clinical evidence.
  • Wrote, implemented and updated guidelines for a wide variety of treatments and medical technologies.
  • Presented analyses to physician leadership, facilitated teleconferences, collaborated with physician champions and built consensus around complex medical, clinical and operational issues.

   As a contractor through Apple One     11/95-6/98

  • Assistant Research Analyst: Analyzed and summarized clinical evidence, contributed to development of a guideline for the treatment of osteoporosis with world-renowned guideline experts and the National Osteoporosis Foundation, published in Osteoporosis International.
  • Service Improvement Correspondent: For three years, wrote, proofread and edited letters to employees throughout Southern California. Worked with senior administrators, physicians and other employees to clarify, explore and resolve employee suggestions regarding organizational, procedural and patient care issues.
  • Word Processing: For five years, proofread, edited and prepared documents submitted by staff.
    Spotlight on Leadership Award, November 1996
Computer skills
IBM Websphere Commerce platform with Commerce Management Center and Accelerator interface, Toad interface for Oracle and SQL scripting, Mozart inventory system, Endeca search engine, Microsoft Word, Microsoft Excel, HTML
Additional skills
  • Conversational Spanish
  • Performing (piano/keyboards, acoustic and electric guitar, saxophone, bass; 30+ years)
  • Writing, arranging, transcribing, transposing, producing and recording music
  • Creative writing (prose and poetry), calligraphy, art and graphic design
  • Radio Disc Jockey and producer
  • Education
    Los Angeles City College, Los Angeles, CA
    Classes: Spanish, Psychology and other electives
    Fall 1993 - Spring 1994

    Virginia Polytechnic Institute and State University, Blacksburg, VA
    Major: Industrial Engineering and Operations Research