Office & Mac Resources


Synchronizing Entourage with Mobile Devices

In March 2006, Microsoft released the highly-anticipated Office 11.2.3 update that brings Sync Services support in Tiger (OS X 10.4.3+) to Entourage. As a result, Entourage can now write to the system Sync Services database. This can make synchronization remarkably easier. You can use Sync Services support as a substitute for Paul Berkowitz's "Sync Entourage-Address Book" & "Sync Entourage-iCal" scripts in the solutions on this page as well. Office 2008 also has this functionality.

To enable Sync Services (if your copy of Entourage is up-to-date):

  1. Go to Entourage > Preferences.
  2. Under "General Preferences", select "Sync Services".
  3. Check the appropriate options to synchronize contacts, events, tasks, and notes.

At that point, it should be possible to synchronize Entourage data with devices that synchronize with the Apple applications,like the iPhone. Users, however, may choose to continue synchronzing using the old tools, which are described in detail below:

Synchronizing with Palm devices

Entourage includes a Handheld Synchronization conduit for synchronizing tasks, notes, calendar events, and contacts between Entourage and Palm brand devices (including Palm brand smartphones running Palm OS). The conduit is compatible with the free HotSync Manager included with Palm devices. There are different conduits for each version of Entourage. If you upgrade to a new version of Entourage, you must install the appropriate conduit. Below are installation instructions.

Entourage 2008
Entourage 2008 does not include a Handheld Synchronization conduit. Users will need to use Sync Services functionality as described above and then use that to synchronize with their handheld.

Entourage 2004
After installing Entourage 2004, go to /Applications/Microsoft Office 2004/Additional Tools/, and launch the Handheld Sync Installer.

Entourage X
Download and install the Handheld Synchronization for Entourage X conduit from Microsoft.

NOTE: Before installing, you must first download and install the latest Office X updates.

Entourage 2001
Insert the Microsoft Office 2001 CD. Open the Value Pack, then run the
Value Pack Installer. Check "Handheld Synchronization" and click Install.

The Handheld Synchronization conduit synchronizes calendar events, contacts, notes, and tasks, but not mail. To synchronize mail, check out Mail Courier.

Below is a list of common issues encountered with Palm synchronization:

NOTE: At the moment, Palm devices with Organizer Plus include Z22, Zire 31, Zire 72, Treo 650, Tungsten E, Tungsten E2, Tungsten T3, Tungsten T5. TX, and LifeDrive.

Data loss when synchronizing with Organizer Plus applications
Some of the new Palm devices have "Organizer Plus" applications. Unlike previous Palm devices, these new Palm devices include Calendar, Contacts, Memos, and Tasks. They also have new features that are not recognized by the Handheld Synchronization conduit. This problem is described in detail at the Microsoft Knowledge Base. Unfortunately, there is no workaround at the moment.

Synchronization between Entourage 2004 and Palm device fails
To avoid accidental data loss, synchronization between Entourage 2004 and Palm's new handhelds is turned off by default. Follow this procedure to turn on synchronization after both Palm synchronization software and the Microsoft Handheld Synchronization software have been installed:
1. Launch the HotSync Manager application (usually located in /Applications/Palm)
2. Under the HotSync menu, choose Conduit Settings.
3. Double-click the "Entourage Conduit" entry.
4. Near the bottom, check the option to "Enable synchronization with these new handhelds."
5. Click OK.

Conduit crashes when synchronizing calendar
Make sure all recurring events that you are synchronizing have end dates. There is a bug in some versions of the Handheld Synchronization conduit that keeps it from being able to synchronize recurring events without end dates properly.

Conduit crashes when synchronizing contact list
There is a bug that causes this to happen if there are "@", "<", and ">" in a phone number field for any contact. Check your contacts to make sure you don't have any of these non-number characters in any of your contacts.

Error "The installation failed because Microsoft Component Plugin was not found." when installing
This error appears if you try to install the wrong version of the Handheld Synchronization software for your configuration, or if your copy of Office hasn't been updated. Installing the correct version and making sure your copy of Office is fully updated should resolve this issue.



Synchronizing with Mobile Phones

iPhone
Apple's iPhone synchronizes with Macintosh computers through the Apple iTunes software. First, users should make sure that Entourage is set up to synchronize data with Address Book & iCal. Entourage 2004 users can do this using Sync Services; Entourage X users should investigate alternatives. Then, to set up synchronization, users should connect the iPhone to the computer and then launch iTunes. Then, in the iTunes Source pane at the bottom of the window, select "iPhone". Click the "Info" tab to change synchronization settings. Make sure that Contacts are set to synchronize with the Mac OS X Address Book, and that Calendars are set the synchronize with iCal.

Palm
Palm brand mobile phones running Palm OS should synchronize with Entourage using Entourage's Handheld Synchronization conduit.

Palm OS from another manufacturer (Kyocera, Samsung)
To synchronize with non-Palm brand phones using the Palm OS, you need the Handheld Synchronization conduit in conjunction with Missing Sync for Palm OS.

Windows Mobile OS
See Synchronizing with Windows Mobile.

Sony Ericsson (excluding Symbian)
Microsoft does not support synchronizing Microsoft Entourage data with Sony Ericsson smartphones. Salling Software produces MobileSync that allows direct synchronization of contacts and calendar events between Entourage X and Sony Ericsson mobile phones.

BlackBerry
You can now synchronize Entourage data with several RIM BlackBerry handhelds using Mark/Space Missing Sync for BlackBerry. Note that you must have Entourage 2004 and Sync Services enabled for this to work. If you still have Entourage X, check out PocketMac for BlackBerry from Information Appliance Associates.

HipTop (sold as T-Mobile SideKick)
You need The Missing Sync for HipTop in order to synchronize with the popular T-Mobile SideKick. Because this product does not support Entourage, you need a program to synchronize data between Entourage & Apple's Address Book & iCal. You can use Paul Berkowitz's Sync Entourage-Address Book and Sync Entourage-iCal scripts to synchronize Entourage contacts and calendar events with the corresponding Apple applications, and then synchronize the data in those applications with your mobile phone using iSync. Or, you can use e2Sync to synchronize Entourage data with other iSync-aware products.

Other
Unfortunately, there are no other synchronization solutions for mobile phones of which I am aware. However, iSync, the synchronization software provided by Apple for OS X, supports several more mobile phones. Though Entourage doesn't work with iSync, Address Book and iCal do. With Entourage 2004, one can use Sync Services to synchronize Entourage with those applications. Entourage 2004 users can can use Paul Berkowitz's Sync Entourage-Address Book and Sync Entourage-iCal scripts to synchronize Entourage contacts and calendar events with the corresponding Apple applications, and then synchronize the data in those applications with your mobile phone using iSync. An alternative is to use e2Sync to synchronize Entourage data with other iSync-aware products.

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Synchronizing with Apple iPod & iPod Nano

The newer iPods have organizer programs installed. ZappTek makes a product called iPDA which allows you to synchronize Entourage data with an iPod.

Alternatively, you can use the iPod's synchronization capability to synchronize your data. Because the iPod only recognizes Address Book & iCal, you need to use a tool like Sync Services to synchronize your data with that program first. If you don't have Entourage 2004, you can use Paul Berkowitz's Sync Entourage-Address Book and Sync Entourage-iCal scripts to synchronize Entourage contacts and calendar events with the corresponding Apple applications, and then synchronize the data in those applications to your iPod using iSync. Or, you can use e2Sync to bridge Entourage with iSync.

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Synchronizing with Windows Mobile

Use The Missing Sync for Windows Mobile from Mark/Space to synchronize Windows Mobile phones & Pocket PC devices with Entourage. The latest version requires Entourage 2004 with Sync Services enabled.



Synchronizing with PlayStation Portable

PocketMac for PlayStation Portable allows you to synchronize Entourage data with Sony's PlayStation Portable devices.


 

September 2007
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