Outsourcing Major Pharmaceutical:  Delivery Project Executive responsible for all service delivery for a major pharmaceutical account.  This account provided deskside support for 28,000 units and server support for 900 servers.  SLAs were very comprehensive and tailored to each of the J&J companies supported.  Delivery budget over $32MM with approximately 330 staff members. Manufacturing:   Worked with newly outsourced staff members and integrated them into the IBM organization.  Established eastern region for the account.  Reduced head count where appropriate.  Managed improvements to SLAs to bring account into compliance with contractual requirements.  Set up Root Cause Analysis process for the account.  Established Account Planning and Control function to handle SLA, RCA, Processes, and other account cross-tower functions.  This account included AS/400, mainframe, deskside for engineering workstations, UNIX, NT, W2000, Novell, AIX and other servers. Major Telecommunications:  consulting assignment as Project Executive on contract to assess and remediate desktop and server software and hardware inventories as well as install Tivoli management to the desktop level and remediate Y2K on over 88,000 desktops and 18,000 servers. Manufacturing: Project Executive on smaller $12MM per year account.  Negotiated contract provisions.  Managed a double transition from Lucent bargaining unit operated data center to IBM data center.  Worked with newly outsourced staff members and integrated them into the IBM organization.   Exceeded profit targets and met all contract deliverables.

Revitalization of IT organizations Revitalized MIS organization at a major casino hotel by reorganizing for effectiveness (staff from 58 to 40, operating budget reduced by over $2,000,000), significantly improving customer service, raising the technical capability of existing staff, introducing new hardware technologies (networking, wide area networking, switching, UNIX, AS/400, Novell, NT), introducing new development tools and techniques (Delphi, Power Builder, MicroMan, Access), implemented marketing data warehouse, outsourced warehouse application and processing, introduced new applications and major improvements to existing applications that touch customers (point of sale, kiosk, property management, player tracking, slot information system, automated ratings), implemented automated help desk system, developed and implemented archive and query using CD rom, reduced trouble calls by over 30%, reduced failures and improved run times on legacy systems, made major improvements in hardware and system software, developed Year 2000 review and remediation plan, led the organization in a study to improve use of Information Technology for the future and obtained board approval for funding the recommendations.

	Applications Development and Software: ·          Developed then outsourced major marketing data warehouse ·          Proposed knowledge discovery in data bases project (data mining) to continue and expand the competitive edge gained by the data warehouse ·          Reviewed all corporate applications to improve information technology processes, proposed packaged replacement, received board approval and funding. ·          Reviewed year 2000 impact on all applications, developed action plan for 1995, 1996, 1997, 1998, 1999, and 2000.  Outsourced automated review of TANDEM COBOL applications to identify impact at the line of code and data base element level. ·          Developed credit and collections system which reduced collectibles by over $2MM ·          Championed central reservations call center front end to property management, promotions, and player tracking systems.  Package selected, contracts negotiated, and implementation underway. ·          Implemented and interfaced slot information system ·          Implemented and interfaced MICROS point of sale system ·          Developed student information system offering continuous registration which was ultimately used by colleges nationwide ·          Implemented computer security systems along with associated standards and procedures ·          Developed and installed packaged payroll, general ledger, inventory management, investor records and other financial systems ·          Managed multiple applications development teams ranging from 3 to 20 staff members ·          Implemented network management system controlling Microwave radio, 800 MHz radio, computers, and IDNX switches ·          Audited major investment system, Newark Board of Education, and Atlantic Community College conversion plans ·        Taught college courses in JAVA, dBASE, COBOL, RPG, FORTRAN, FORTRAN for Engineers, LOTUS, statistics, management, small business management, BASIC, and business use of personal computers
	Task Reengineering: ·          Implemented MAXM system (similar to Tivoli)  to provide automated operation of microwave, security, 800MHz and associated computer and network based systems. ·          Redesigned help desk, installed automated help desk system, and automated functions and work flows ·          Replaced conventional printing process with advanced copiers.  Reduced staff by three while department handled significantly higher workloads, improved customer service, raised quality of work, and offered faster turnaround ·          Changed mail delivery process to use a robot for delivery.  Provided faster delivery and project showed full pay back within six months with two less staff ·        Developed direct access storage pooling concept and software to support the process.  Reduced cost to manage storage by one full time person while improving customer service by eliminating out of storage conditions
	Planning: ·          Identified Federal Communications Commission actions which potentially could cost the company $3MM.  Successfully mobilized company, legislative, industry, and related industry resources to modify FCC position ·          Chaired corporate strategic planning task force which raised future planning issues and initiatives to executive committee and board of directors ·          Developed and implemented Information Technology strategic, capacity, disaster, and telecommunications plans which were reviewed and approved by corporate executive committee ·          Reviewed functional capabilities of all corporate core business systems against packages available in the marketplace.  Prepared investment analysis of alternatives proposed and obtained funding to replace current systems ·          Negotiated favorable terms in software, hardware, consulting, outsourcing, software maintenance, hardware maintenance, and construction contracts. ·          Negotiated labor contracts with Teamsters, PBA, and NJEA
	Telecommunications: ·          Conceived, constructed, and operated a wide area telecommunications system (Microwave, 800 MHz radio, PBXs, and advanced networking equipment).  Reduced outside communications costs by over $500,000 per year. ·          Acquired, installed and operated 9 PBXs which were interconnected using the telecommunications system.  Generated savings of over $100,000 per year. ·          Featured in Atlantic City Press article covering use of voice technology on home computer.

 

Certifications and Licenses