Microsoft OLE DB Provider for ODBC Drivers error '80004005'

[Microsoft][ODBC SQL Server Driver][SQL Server]Your transaction (process ID #50) was deadlocked with another process and has been chosen as the deadlock victim. Rerun your transaction.

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An email I sent to the fine folks at Hertz rental car company......

I was using your site to check pricing and availability of a rental car in Penticton, British Columbia. On the form I specified an airport/OAG code of YYF - this is the correct code for Penticton.

Your interface very rudely informed me there was an ERROR (it really had to be in all caps?) and that *I* had supplied an "invalid" airport code. Excuse me, but the code is completely valid. Just because *you* don't rent in Penticton doesn't make the code any less valid!

Don't you think it inappropriate to blame me (ie: your customer) for making an "error" because you aren't present in a particular location? Do you think that this sort of thing has anything to do with why consumers give such consistently low ease-of-use ratings to e-commerce sites?

Hertz responded:

From: Customer Service [mailto:"customer_service"@hertz.com]
Sent: Thursday, August 10, 2000 10:34 AM
To: Chrusch, Marc
Subject:

August 10, 2000

Mr. Marc Chrusch
Re: FILE #ZC6555


Dear Mr. Chrusch:

This is in response to the inquiry you made through the Hertz website. We appreciate the opportunity to review your concerns.

Thank you for your comments regarding the error message you received while using the Hertz website. We regret any inconvenience this matter may have caused. Please be assured the appropriate management will be notified of your comments for their review.

We can certainly understand the annoyance you experienced. We hope you will give us the opportunity to regain your confidence in Hertz.

Sincerely,

Shonda Walkup
Administrator
Customer Relations