OBJECTIVE - A position in documentation that includes online publishing, managing documentation tools, creating and improving processes, and technical writing.

EXPERIENCE

2003 - present

Technical Writer Hitachi Data Systems, Santa Clara CA

Create and update instructional courseware for classes about large data storage devices and software using Power Point and Word.
Create and maintain Visual Basic macros for the writing team.

1998- 2003

Technical Writer and Documentation Production Specialist Cylink/SafeNet, Santa Clara CA

Created and updated user manuals for network encryption hardware and software products.
Created and updated online Help for encryptor management software in JavaHelp and HtmlHelp.
Produced renditions in multiple formats from single-source documents.
Created and maintained WebWorks Publisher template to convert FrameMaker source to JavaHelp.
Created and maintained FrameMaker templates for department.
Facilitated production with printing vendor.
Provided tools support for other writers.
Created a department internal process guide in web format.
Organized and maintained department intranet site.

1998

Technical Writer Contractor, Nvidia Corp., Santa Clara CA

Updated hardware reference documents using FrameMaker.

1995-1998

Documentation Tools Specialist Chromatic Research Inc., Sunnyvale CA

Developed, organized and maintained documentation in various formats for a company developing computer hardware and software.

Organized and maintained department intranet site.

Created and maintained documentation authoring templates for FrameMaker, Word and HTML.

Created macros to speed authoring, maintenance, and publishing tasks.

Created MS WinHelp renditions of large engineering manuals and customer document sets.

Performed HTML conversions from FrameMaker and Word using template-based tools.

Worked on initial phases of Documentum implementation.

1994-1995

Computer Administrator NASA/Ames Research Center, Moffett Field CA
Provided user support solving problems in applications and hardware, and updating desktop computer systems.
Maintained Human Resources Branch World Wide Web server content.
Performed software product evaluations.
Taught training class in World Wide Web and Netscape browser.
Programmed database queries using the IBM Natural language on the NASA payroll and training systems.

1989-1994

Region Manager Northern California Volleyball Association, Sunnyvale CA

Established and managed office operations and staff of six. Oversaw operations involving $500,000 annual flow. Improved processes to turn a deficit into a $100,000 surplus in three years. Increased membership by 200 percent.

Computer system project - Using Convergent Technologies Data Manager, redesigned and wrote entire computer data base application for membership, tournaments, teams, and accounting.

1973-2002

Volleyball Coach and Official -- School and club coach and administrator. Referee at highest collegiate levels. Assistant Commissioner Nor Cal Officials Association. Conduct clinics and rate and assign officials.

COMPUTER SKILLS

Software
Applications: FrameMaker, MS Word, Excel, Power Point, WebWorks Publisher, HTML Transit, Adobe Acrobat, MS Windows Help. Acquainted with Documentum, Concurrent Version System, Access, Visio, Remedy AR system, WISE Installation System
Operating systems: Windows through XP, UNIX Solaris and SGI, DOS, MacOS, CTOS
Languages: HTML, Visual Basic, C, Pascal, Natural. Acquainted with XML, SGML, Perl, Fortran, and Assembly.

EDUCATION B.A. Mathematics, minor Geology, 1984, San Jose State University, CA;

1994-5, 30 units at DeAnza College in C, UNIX, Data Structures, and networks.

INTERESTS Volleyball; guitar and singing; gardening; bridge.