KATHLEEN MCHUGH
10866 ART STREET, SUNLAND
CALIFORNIA 91040, USA
Phone: (818) 353-1620 / Fax: (818) 352-0725 / E-Mail: kathy@k-m-c.com

CURRENT EXPERIENCE:

Knutson-McHugh Consulting; Sunland, California (1985 - Current)

Founder/President

Professional consultation for the Leisure and Recreation Industry in the areas of Themed Entertainment Design Guidelines, Operations Management, Guest Service and Comfort Planning, Employee Training and Development Programs, Safety and Maintenance Planning and Procedures for the Themed Entertainment Industry.

 

PRIOR EXPERIENCE:

Walt Disney Imagineering (formerly WED Enterprises); Glendale, California - 3 years

Supervisor - Disney University

Directed the operation of the Disney University departments: Employee Communications, Training and Development and Employee Activities.

Project Coordinator - Horizon Pavilion, EPCOT Center

Organized and coordinated all activities from initial Show and Ride Design Concepts through Engineering, Manufacturing and Construction Phases. Responsible for providing operational design input and follow through during design and development stages. Acted as Disney liaison with Pavilion's corporate sponsor, General Electric.

 

Walt Disney World Company; Orlando, Florida - 10 years

Training and Development Supervisor - Operations Division

Reporting directly to the Vice President of the Operations division, developed and implemented high level training and motivational programs for management, qualified trainers and hourly employees in the Attraction, Transportation and Food Divisions. Chaired weekly Division Budget and Scheduling meetings for all Operations Department Heads. Also organized Disney Marketing Special Events.

Supervisor - Attractions

Supervision of all areas of theme park management including the development and maintenance of yearly budgets, daily schedules and training programs for operations employees. Responsibilities included supervision of a maximum of 350 employees in Tomorrowland, and area supervision to ensure quality, safety and efficient operations. Specialized in the development of innovative Operating Training Guidelines and rewriting the Training Manuals and Standard Operating Procedures.

Lead - Attractions/Hostess

Worked in all areas of Attractions, including Transportation (first woman to earn a Pilot's license for all watercraft vessels). Gained extensive knowledge of Disney Attraction and Transportation Systems as well as handling large crowd-flow situations during normal operations and special events.

 

EDUCATION

Rollins College (Winter Park, Florida)
Communications

University of Southern California (Los Angeles, California)
Certificate in Corporate Communications
Certificate in Marketing and Sales

 

ASSOCIATIONS

Member: International Association of Amusement Parks and Attractions

Member: American Society for Testing and Materials

Member: Themed Entertainment Association

Director - Themed Entertainmnet Assoication (97 – 00);

Editor/Publisher of THE NETWORK, TEA Industry Newsletter (92 – current).