As a result of the growing demand for international leisure and recreation activities, there has been a dramatic increase in themed entertainment development throughout the world. Unfortunately, certain areas of this growing business are often not addressed in the rush to prepare the visual materials that 'sell' the project. Without the specialized input provided by operational disciplines, a project design remains simply a design that may or may not successfully operate as expected.
While beautiful and exciting master plans, storyboards, renderings and models may visually sell the project's concept to potential investors or developers, every project must be well planned and capable of being safely and efficiently operated, and maintained. Equally important is to invest in the training and further development of dedicated, long-term, quality human resources who share the operating philosophy of the Owner/Developer.
During each phase in the development of a project, it is extremely important to include input and guidance from experienced Operations Management as a part of the overall design process. This ensures that the project does not get too far along in design and financial development before potential operational problems are identified and corrected. Such review and input regarding the ability to actually operate the attraction, as well as attention to human elements (both employee and guest considerations), provide a necessary balance to other project team members who may not have knowledge of, or a vested interest in, a project's long term operational requirements. Knutson-McHugh Consulting offers several services that address specific issues essential to the long term operational goals of any project.
KMC offers clients around the world very unique specialized Employee Training and Development Programs focusing on quality operations, safety and employee showmanship in all areas of Operations to assist clients in the development of quality staffing a superior service to their guests.
SERVICES
Knutson-McHugh Consulting offers the following focused and integrated professional consulting services, from initial Project planning through Post-Opening Day Management and Employee Training and Development Programs for Owner/Developers, Leisure & Recreation Attractions, Architectural & Design Firms and Management Consulting Organizations:
* 'Fatal Flaw' Analysis
* Crowd Flow Design
* Attraction Load/Unload Requirements
* Communications Requirements/Locations
* Emergency Evacuation Requirements
* Guest Service/Comfort
* VIP Guest Considerations
* Pre-Opening Operations Scheduling
* Maintenance and Support Requirements
* Basic Safety Analysis
* Employee Safety/OSHA Programs
* Standard Operating Procedures
* Training/Operations Manuals
* Employee Job Descriptions/Specifications
* Operations Organization Structure
* Operating Budgets and Schedules
* Special Event Procedures
* Recruitment and Hiring Plans
* Key Management Recruiting and Placement
* Employee Orientation and Training Programs
* Employee Development Programs
* Management Development Programs
* Operations Management Services
OTHER SERVICES
Knutson-McHugh Consulting's Project Development and Administration Division offers additional services in the areas of Business Planning, Project Development and Administration..