|
|
 |
Venue Ticket Sales | Help | Sales | Manage Transactions
 |
| |
|
Help | Sales | Manage
Transactions
On this page, you have the ability to select specific
performances for which you may make refunds, process exchanges, reprint tickets, or resend email order confirmations.
You may select a performance from the drop-down list of all performances, or you may search for the individual ticket by entering
the order Confirmation Number, Barcode, Customer ID, ZIP Code, the customer's personal information, and/or by a specific sales
date range. When you've entered your search parameters, click the "Go" button.
You will then be presented with a list of sales orders that match your criteria. Select the order from the list that you're
looking to manage and click the "Edit" button. If the order you're looking for does not
appear on the list, click the "Lookup" button to search again. If the order does not
exist, or if you're finished with this process, you may click the "Done" button to return
to the main Sales screen.
Once you find the order, select it, and click the "Edit" button, you will see a full listing
of all the tickets available for management in this particular order. Click the "Select" checkbox of the ticket(s) you'd
like to process (you may select as many or as few as you like) and click either the "Refund"
button, the "Reprint" button, or the "Exchange" button.
You may select all the listed tickets by clicking the "Select" link at the top of the
column. If you choose to reprint tickets for the selected order, tickets will be printed and you will be returned to the main
Sales screen. Please note that the word "Reprint" will print on the stub of any tickets previously printed through our system.
If you choose to reprint tickets that are currently in the Print at Home disposition, the screen will redraw when you click
the "Reprint" button, allowing you to edit the customer's password or email address. The Print at Home tickets will then be
resent to the specified email address.
If you have chosen to send order confirmation emails in your operator settings, you may resend the email to the current customer
address on record by clicking the blue "Resend Confirmation" link next to the email text
field. You may also fill in a new email address to resend the confirmation to, but this address will not be saved with the
order.
Sales Order Page:
If you've elected to refund or exchange tickets, you will be taken to the refund / exchange order page where you will see
a reiteration of the event information, the number of tickets selected for the process, the price scale, discounts, ticket
prices, a fee box, and a sub-total box.
In a refund scenario, you will notice the balance field has been updated with the amount to be refunded. To complete this
refund, enter the amount to be refunded into the payment type area and click the "Refund"
button. You may also click the "$" to auto fill the amount to be refunded in the corresponding
method of payment box.
In an exchange scenario, you will be taken to the sales order page where you will see a reiteration of the event information,
the number of tickets selected for exchange, the price scale, the discounts, the ticket price, a fee box, and a sub-total
box. You will also see an "Exchange Credit" that lists the amount to be exchanged.
Depending on how you'd like to accomplish this exchange - either by editing the current ticket or by replacing it with a new
ticket for the same performance or a different performance - you may do this by clicking on "Edit"
to change the discount applied to the ticket, or "Exchange" to exchange this ticket for
a new ticket to the same performance or a different performance. If "Exchange" is clicked,
select the new performance from the event listings and proceed through the sales flow to the order page. You may also add
tickets to this exchange order by selecting the "Single" or "Subscription" radio buttons and clicking the "Add
Tickets" button. All current ticket information will be preserved.
The button labeled "Price Override On" will not appear during an exchange until all the
tickets whose prices have been previously overridden have been exchanged out of the exchange order. This is because the overridden
price that is reflected in the exchange credit cannot automatically be overridden back to the original price by pressing "Price Override Off". If your exchange order does not have any overridden ticket prices, this
button will be available when you visit the exchange order page, if your role has the appropriate privilege.
Once you have updated this exchange order, you will notice the balance field has been updated with either a positive or negative
number. A positive number indicates the exchange order has incurred more charges, while a negative number indicates the exchange
order is less than the original order. If the exchange order is more than the original order, enter the amount due in one
of the method of payment boxes, or click the "$" to auto fill the amount due in the corresponding
method of payment. If the exchange order is less than the original order, the amount may be applied to donations by clicking
the "$" next to the donations field, allowing the system to have an overage, or applying
the balance as a Gift Certificate--if you are appropriately privileged to view this link. Clicking this link will bring you
to the list of currently available Gift Certificates to choose one. It will go through the order process and will have the
overage amount pre-filled upon return to the exchange order page.
There is an Order Note field below the customer window that will be saved with this refund or exchange if you wish to enter
any specific notes for the order.
The "Password" fields below the Order Note field are used for setting a customer password for Print at Home Tickets. If the
event has had a Print at Home template applied to it, you may choose Print at Home as your ticket disposition for this exchange
order. You then enter the customer's chosen password, type it in again in the "Confirm" field, and continue processing the
order. This will send the customer's tickets to the email address stored in the customer's record as a password protected
pdf file that can be opened in Adobe Reader.
Sales Order Confirmation:
This page will show an overview of all aspects of the refund or exchange transaction process. After you have reviewed all
information, click the "Done" button.
|
|
| |
