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Kaito Meter Return and Warranty Policy

Kaito Electronics, Inc.  wants you to be satisfied with any product that you purchase from us. If not 100% satisfied, contact us within 30 days of your invoice. The following are conditions for a return.

Kaito  Meters (Those with an Kaito logo label on their surface, not just a referral label):
  1. Unopened product may be returned to Kaito within 90 days from invoice date for a refund or exchange.
  2. Unopened product returned after 90 days from invoice date but within 1 year from invoice date, will be accepted for an exchange of product, subject to a 15% restocking fee.
  3. Opened product that is defective may be returned to Kaito for exchange within 1 year from invoice date.
  4. Opened product that is defective may be returned to Kaito for exchange within 30 days of invoice date.
  5. Product that is in its original factory sealed package may be returned to Kaito within 30 days from invoice date for a refund or exchange, subject to a 15% restocking fee.
  6. Opened non-defective Meters are non-returnable.

General Returns Conditions - Applicable to all returns:

  1. Shipping and handling charges are not refundable. Customer is responsible for shipping charges and risk of loss on all shipments, incoming or outgoing.
  2. Authorization Return (AR) numbers are valid for 30 days.
  3. Any return not clearly displaying a Kaito Authorization Number (AR) number will not be accepted.

General Warranty Conditions:

  1. Kaito hereby disclaims all other warranties, including warranties of merchantability and fitness for a particular purpose.
  2. Kaito does not guarantee product compatibility with customer devices.

The Warranty does not Cover:

  1. Units that have been misused or damaged by accident.
  2. Units that have been repaired or altered by persons other than Kaito Electronics, Inc. Service Center.
  3. Damage caused by leaking batteries.

For returns or warranty questions, please contact:

Kaito Electronics, Inc.
Phone: (909) 595-8668

Fax: (909) 598-9669

Return Address:
Kaito Returns Dept.
Attn: RA#_______
341 Paseo Sonrisa,
Walnut, CA 91789
     

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