A key player on the team that built the first professional internal communications for America Online’s member services group, serving 5,000 customer service representatives across six states. The AOL program included:

• E-mails from senior leaders to each employee
• A revised intranet site offering daily news on important issues
• Messaging coordination with billing and technical support leadership
• New product introductions
• Town meetings and small group roundtables
• Print publications
• Supervisor communications
• Quarterly evaluation surveys

Managed employee engagement “Ambassador” programs recruiting thousands of employees in support of two new strategic products at American Standard Cos. These programs included:

• Special intranet sites with online enrollment and product information
• T-shirts and certificates for product ambassadors
• Recruitment parties at each major facility with product demos
• Regular e-mails to ambassadors with product news and program updates

A member of the team that devised and implemented communications for the American Standard company separation, including:

• Divestiture of the bath & kitchen business
• Spin-off of the vehicle controls business
• Re-branding of the company as “Trane.”

Created and implemented programs to promote MyStandard, the American Standard Companies portal.

• This portal immediately received 10 times the usage of the old corporate intranet
• The portal grew into a resource used by 86 percent of employees to get company news, engage HR resources or obtain job-critical information (measured by unique users per month among employees with portal access).

Revised the online delivery of benefits enrollment information, turning a complex, multi-faceted process into a step-by-step approach that, in the words of one veteran HR leader, resulted in the “smoothest enrollment in memory.”