American Standard/Trane:

A Director within the corporate communications group, playing a key role in both internal and external communications in this global, Fortune 250 diversified manufacturer with more than 60,000 employees. 

Co-led the team that launched the company’s successful MyStandard portal, which became a valuable tool used by 86 percent of employees on a regular basis. 

Led two major redesigns of AmericanStandard.com, turning the site into a vehicle for communicating with customers, investors and other key audiences.

 

America Online

 

Joined the company when it was a fast-growing start-up with only 3,000 employees.  Developed content and services to help new members learn about and take advantage of the burgeoning online world. 

 

Played a key role in creating an internal communication operation serving more than 5,000 customer service representatives across six states.  Satisfaction with internal communications rose more than 20% during my tenure. 

 

Early Career

 

Spent seven years managing communications for the American Red Cross chapter serving Washington, D.C. and Northern Virginia.  Moved the organization from traditional print publishing for brochures and 60,000-circulation newsletter, to a fully electronic publishing process.  Under my leadership, the newsletter actually produced net revenue.