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Pulled from Saxton, p. 1, 2 |
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The library resource must be understandable to user -- this is an obvious problem for our libraries since the materials are written on a high level |
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p. 2, Saxton "User satisfaction pertains to the process of the transfer. The user must be satisfied that the librarian has provided good service and exhausted all necessary avenues to find an answer to the query. Regardless of how useful or accurate ... |
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