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Ideally this log should identify not just interactions between librarians and individuals, but how to construct library layout, signage, guides, screen displays to assist patrons.

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Encourage staff to identify what skills, qualities, and characgeristics contributed to the success/faiurel of the transactions

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During the actual reference interview I have found myself more attentive and involved. This is the social science effect of how presence of observer affects situation. The log has : Made me question my own approach; become aware of biases, profling,...

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p. 104 "For instance, the system's log requirement (see R2.1 later) encouraged continuous quality improvement, an element of the process that was not easily recognized before. Rather than merely making a tick mark that a question was attempted, the l...

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Reviewing a systemwide reference log would help to overcome the isolation of our offices. Participating in a group project, if it can be promoted not as a disciplinary tool and an additional burdern, could encourage people to develop skills and draw ...