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p. 13-14 of Saxton Directional/policy Ready-reference Search Reader's advisory queries I would also add: Print Instruction Online Instruction

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p. 13-14 Saxton Specific search queries (answered by a single document) Research query -- requires using multiple sources "Any query that requires a short, factual answer from a published source is identified in this study as ready-reference. Researc...

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Librarian actively performs research and packages informtion for users

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Librarian performs limited research, regularly searches indices (print and online) to locate materials, locates exerpts and passages for readers, packages some information

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Locates excerpts and passages in sources for reader, guides reader to the stack, recommends particular works, answers ready-reference questions, consults soures, provides instruction.

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Guides readers to the stacks, recommends particular works, answers read-reference questions, consults sources and provides instruction.

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Answers ready-reference questions, consults reference sources and provides instruction

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Directs readers to the catalog, indices, and reference sources and provides some instruction on how to use them efficiently.

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Directs readers to the catalog, indices, and other references sources

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p. 66 of Saxton. This also ties into reflective librarianship -- how to create a positive work culture

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The library has no service policy of any kind.

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Traditions of service are passed word-of-mouth among staff members with a low degree of uniformity in understanding regarding policy.

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Traditions of service are passed word-of-mouth among staff members with a high degree of uniformity in understanding regarding policy.

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Library supervisors frequently issue memos in response to problems as they arise.

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Library supervisors frequently issue memos in response to problems as they arise.

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The library provides has developed [six] some written guidelines which provide a general sense of job expectations.

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The library has developed a comprehensive writen reference policy that clearly establishes job expectations.