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TCS Looks to Become what TiVo $tore Should Be
(October 27, 2006)
TiVo Community Forum opened a store – TiVo Community Store – this week, and despite some skepticism about conflicts of interest, the store itself seems to be a fine place
to do business.
Through October 29th, TCS is offering 15% off per customer up to $150.
The other day, I ordered a Series3 ($800) and
a 400GB Upgrade Kit ($299) using the coupon, thereby saving $150. The order was placed at about 2am, and 2 separate confirm
emails with shipping tracking #’s showed up 12-14 hrs later.
With orders picking up from the coupon, the store
may be a little more backed up now.
While most items ship same day, please do allow 3 business days for processing (and 7 business days
for backordered items). Please note that, in order to get items to customers the fastest way possible, it's common for us
to ship products in multiple packages from different warehouses at no additional charge.
Quote:
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Originally Posted by Store Admin
The S3s are very
much in stock. So are the upgrade kits.
Most orders ship within 24 hours. However, we do ask customers to please allow
1 to 3 business days for processing as a precaution. |
TCS does not currently have an order tracking
system, but they say one will be added soon. This would put TCS light years ahead of TiVo $tore which can’t seem to
implement such basic features.
Quote:
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Originally Posted by Store Admin
Hi everyone.
We
are planning on implementing a vastly enhanced customer service section of the site, where you will be able to track orders
in real time. We did not want to hold up the launch of the store for that functionality. However, it's something we understand
is important and are very much planning for.
…………
Although order flow is notably higher
after the 15% discount promotion ran, we are nevertheless fulfilling the vast majority of orders within 1 business day. We
are rushing product out to the door to everyone as fast as possible.
Thanks and best regards,
TiVoCommunity
Support |
At this time TCS does not take phone calls, but
despite the need to web mail customer service, I am getting responses in less than 3 hours even today with the coupon rush.
TCF is also running threads where you can get quick responses to questions.
Quote:
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Originally Posted by David Bott
Hi...
Not
sure who you are asking but if you mean a number for the store or customer support...we handle things via e-mail at this time
and in the store cutomer service area of this site.
Thanks |
Another inconvenience is that TCS only ships to
billing addresses. This is expected to be a temporary caution against fraud for the new business. Luckily for me, I had another,
albeit less preferred, card that happened to have the desired billing address.
For an online store that just opened less than
a week ago, TCS has done an impressive job. They are offering some good prices, and they seem competent in getting orders
out on time. The customer service features that need to be added are being worked on.
One comfort I took when ordering from this fledgling
untested entity was that if TCS screws up, you can sure bet it’ll be all over TCS in a flash.
(October 24, 2006)
The TiVo Community Forum has opened an online store
(TCS) to sell various TiVo related products. Controversy over the freedom to post information competitive with TCS has of course arisen.
David Bott says TCF has always had rules like AVS
(which he also owns), but they were not as heavily enforced. It sounds like certain rules will be more enforced, but maybe
true member-to-member posts will be allowed. Of the two threads removed so far, the first is well explained, but the second
was for prospective reasons.
On the subject of TiVo, Inc. influence over TCF,
Bott claims no editorial control by them, but doesn’t answer questions about financial contributions.
In my opinion, TCF has always favored positive news
and opinion related to TiVo. Unfortunately TiVo has had many problems over the years and their success has been limited. Relatively
little of that appears on TCF, in part because most of the critical, independent thinkers have been driven off the site by
factors like frustration over TiVo’s failings and poor behavior by TiVo zealots unchecked by TCF Mods. While you can get information on TCF about things TiVo, you often have to wade through large amounts
of incorrect advice and some FUD. The addition of TCS adds another level of uncertainty about the independence of TCF.
But a
15% discount* on ANY PUCHASE made in the TC Store and still with the FREE SHIPPING.
Coupoon code = tcdeal
and expires this Sunday. [Oct. 29th]
*Max value savings $150 per customer.
Sure makes things
nicer. :)
David Bott, TiVo Community Admin’s Post
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