My society has an interesting negativity toward voicemail (or answering machines).
I was reminded of that today. My two office mates both went to class, leaving me to run the place alone. Before she left, my boss gave me the following (unneeded) advice: "Remember that voicemail is your friend."
I was handling a call from a patient when the second line (of four lines) started ringing. I let the second call go to voicemail. That second call was from a transit company, wanting to confirm a patient's appointment. The woman started her message with a rather snotty comment: "I'm calling during business hours, so I don't understand why I'm getting voicemail." She managed to repeat that comment at least twice while saying why she'd called. I called her right back. A recording told me that all lines were busy, but an operator would be with me shortly. No exaggeration: I was on hold for a full twenty minutes, waiting to leave a brief confirmation, before I hung up to answer another call. All the while I was on hold, I was thinking: "Why is this better than voicemail?"
I was reminded of a phone encounter at my previous clinic. Some doctor had called to speak to one of our doctors. Before I had a chance to transfer him, the caller explained that he'd tried to call the doctor himself, but got voicemail. Therefore, the caller wanted me to take a written message. I explained that the doctor he was trying to get ahold of was a research doctor who worked in another part of the building, and didn't visit the clinic, or stop by the front desk, on a regular basis - therefore, voicemail was a much faster way to reach him. The caller was insistent about not wanting to leave a voicemail, so I wrote down his message and taped it to the front desk. A couple of days later, I noticed that the note was gone. I don't know if it got to the research doctor, or not. I don't know why the caller thought that that was better than a voicemail message.
I remembered something I heard on the news several years ago. Someone, somewhere, was trying to start an initiative to ban all voicemail systems at Washington's state government offices. All phone calls, the initiative proposed, would be answered by a human being who would take a written message. I don't know how far the initiative got.
Meanwhile, I miss Squeak a lot.