THE TAO OF NEGOTIATION --- HOW YOU CAN PREVENT, RESOLVE
AND TRANSCEND CONFLICT IN WORK AND EVERYDAY LIFE
by Joel Edelman and Mary Beth Crain. HarperBusiness, 1993
PREFACE (pxi-xvi)
ACKNOWLEDGMENTS (pxvii-xxi)
INTRODUCTION (p1-14)
1) The nature of conflict (p15-39)
2) A dispute is not a dispute until it's a dispute (p40-57)
3) So you think you are speaking English --- making ourselves understand (p58-81)
4)What do we really want, anyway? (p82-103)
5) I spy, you spy, we all spy --- effective information gathering (p104-148)
6) Inner conflict --- your relationship with yourself mirrors your relationship with others (p149-165)
7) Making negative emotions work for you (p166-182)
8) Love relationships --- Karma or common sense? (p183-206)
9) Divorce --- from pain to peace (p207-233)
10) Nine-to-five disputes ---- Handling conflict in the workplace (p234-258)
11) Creating business partnerships that work (p259-288)
12) Creating and conducting successful meetings (p289-305)
13)When service becomes disservice --- handling conflict in the marketplace (p306-336)
CONCLUSION --- waging peace (p337-346)
INDEX (p347-356)
ABOUT THE AUTHOR (p357)