THE THREE KEYS TO EMPOWERMENT --- RELEASE THE POWER WITHIN PEOPLE FOR
ASTONISHING RESULTS by Ken Blanchard, John P. Carlos and Alan Randolph. Berrett-Koehler, 1999
PREFACE (pix-xi)
INTRODUCTION --- The challenge of moving to empowerment (p1-43)
STAGE ONE --- Starting and orienting the journey (p45-121)
Key #1 = Share information to kick-start the process (p47-74)
Key #2 = Declare clear boundaries to begin creating autonomy (p75-100)
Key #3 = Begin developing teams to replace the hierarchy (p101-122)
STAGE TWO --- Change and discouragement (p123-126)
Key #1 = Share more information and listen for information (p127-152)
Key #2 = Widen the boundaries to create more autonomy and responsibility (153-178)
Key #3 = Let teams take on more of the hierarchical roles (p179-196)
STAGE THREE --- Adapting and refining Empowerment (p197-246)
Key #1 = Enhance information sharing to drive performance (p201-218)
Key #2 = Incorporate boundaries into everyone's value system (219-234)
Key #3 = Let teams replace the hierarchy (p235-246)
CONCLUSION --- A look back (and forward) at the journey (p247-260)
NOTES (261-270)
ACKNOWLEDGEMENTS (p271-276)
ABOUT THE AUTHORS (p277-281)
YOUR STORIES AND QUESTIONS (p283)
SERVICES AVAILABLE (p285-286)
Ken Blanchard = e-mail at Kenb@blanchardtraining.com
John P Carlos = e-mail at mpowering@aol.com
Alan Randolph = e-mail at randasso@ix.netcom.com