MANAGER'S HANDBOOK --- EVERYTHING YOU NEED TO KNOW ABOUT HOW BUSINESS AND MANAGEMENT WORK by Robert Helller. Dorling Kindersley, 2002



CONTRIBUTERS (p6-7)

INTRODUCTION (p8-11)

PART 1 --- MANAGING YOUR CAREER (p15-31)

1) Developing yourself (p15-31)

    [1] Planning your career (p16-18)

    [2] Developing the right skills (p18-21)

      (1) Communication

      (2) Organization

      (3) Information management

      (4) Technology

      (5) Self-management

      (6) Teamworking

    [3] Creating your personal profile (p21-23)

    [4] Choosing the right organization (p23-26)

    [5] Succeeding in a new job (p26-27)

    [6] Creating a personal development plan (p28-30)

      (1) Identifying your learning needs (p28)

      (2) Set your learning objectives (p28)

        Now set out clear objectives and write down a plan for achieving them. You need to consider exacty what you want to learn, the desired level of competence, and a means of knowing how you have reached that level. A useful acronym to remember is "SMART:"

          S = Specific --- focus on one defined "skill area"

          M = Meassurable --- set defined "target goals" to assess your performance

          A = Attainable --- you can reasonably expect to achieve the goals

          R = Realistic --- the goals should be necessary and important enough to motivate you

          T = Timebound --- set a realistic time limit!

      (3) Choose your learning style (p28-29)

      (4) Choose your learning methods (p29-30)

      (6) Checking the plan (p30)

    [7] Leaving a job (p30-31)

PART 2 --- UNDERSTANDING ORGANIZATIONS (p33-161)

2) The learning organization (p35-55)

3) Financial management (p57-79)

4) Managing resources (p81-99)

    Measuring performance (p98-99)

5) Operations management (p101-115)

6) Marketing and sales (117-133)

7) The impact of the Internet (p135-145)

PART 3 --- THE ROLE OF THE MANAGER (p147-215)

8) Communication (p149-165)

9) Managing people (p167-187)

10) Problem-solving and decision-making (p189-199)

11) Change and innovation (p201-215)

    [1] Recognizing the need for organizational change (p202)

    [2] Identifying the need for innovative change (p203-204)

    [3] Identifying the need for strategic change (p205-207)

    [4] Changing behavior (p208-209)

    [5] Creating the conditions for successful change (p210-212)

    [6] Leading change initiatives (p215)

    [7] Evaluating change initiatives (p214-215)

PART 4 --- INTERNATIONAL MANAGEMENT (p217-243)

12) Operating a global business (p219-231)

13) Managing across cultures (p233-243)

    [1] Defining cultures (p234-239)

    [2] Managing the cultural differences (p240-242)

    [3] Working with cultural differences (p243)

GLOSSARY --- (p244-245)

BUSINESS DIRECTORY (p246-250)

INDEX (p251-255)

ACKNOWLEDGMENTS (p256)


Go to: Achievement Issue at Work
Go to: Leadership Issue at Work
Go to: Success Issue at Work
Go to: Leadership Control Essay
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