LEADING QUIETLY --- AN UNORTHODOX GUIDE TO DOING THE RIGHT THING
by Joseph L. Badaracco, Jr. Harvard Business School Press, 2002
INTRODUCTION --- Quiet leaders do what is right for their organizations, for the people around them, and for themselves, inconspicuously and without casualties.

They are people whose modesty and restraint are in large part responsible for their impressive achievements. They move patiently, carefully, and incrementally. (p1-10)

    [1] Albert Schweitzer's view (p2-5)

    [2] Messy, everyday challenges (p5-7)

    [3] Surprising approaches (p7-9)

    [2] There are no little things (p9-10)

Quiet leadership is more than a set of highly pragmatic tactics. It is a way of thinking about people, organizations, and effective action. It is a way of understanding the flow of events and discerning the best ways to make a difference.

Quiet leadership is also an act of faith, an expression of confidence in the ultimate force of doing good deeds!

1) DON'T KID YOURSELF (p11-32)

    [1] Dealing with Richard Millar (p12-18)

    [2] Four guiding principles (p18-19)

    [3] You do not know everything (p19-21)

    [4] You will be surprised (p21-24)

    [5] Keep an eye on the insiders (p24-26)

    [6] Trust --- but cut the cards (p26-28)

    [7] Realism v. cynicism (p28-32)

2) TRUST MIXED MOTIVES (p33-52)

    [1] (p82-85)

    [2] (p85-91)

    [3] (p91-97)

    [4] (p97-99)

    [5] (p100-107)

    [6] (p107-110)

    [7] (p110-117)

    [8] (p117-119)

3) BUY A LITTLE TIME --- the difference between success and failure! (p53-69)

4) INVEST WISELY (p71-90)

    [1] (p82-85)

    [2] (p85-91)

    [3] (p91-97)

    [4] (p97-99)

    [5] (p100-107)

    [6] (p107-110)

    [7] (p110-117)

    [8] (p117-119)

5) DRILL DOWN (p91-119)

    [1] (p149-152)

    [2] (p152-158)

    [3] (p159-163)

    [4] (p163-168)

    [5] (p168-176)

    [6] (p176-185)

    [7] (p185-189)

    [8] (p189-192)

6) BEND THE RULES (p111-126)

    [1] [2] (p195-200)

    [3] (p200-205)

    [4] Language and logic (p206-210)

    [5] Plausible reasonings (p211-213)

    [6] The lottery for the golden harp (p213-217)

    [7] Chancy stuff (p218-225)

    [8] Explanations and paradigms (p225-232)

7) NUDGE, TEST, AND ESCALATE GRADUALLY (p127-145)

    [1] (p82-85)

    [2] (p85-91)

    [3] (p91-97)

    [4] (p97-99)

    [5] (p100-107)

    [6] (p107-110)

    [7] (p110-117)

    [8] (p117-119)

8) CRAFT A COMPROMISE (p147-167)

    [1] The bonds of fate (p82-85)

    [2] Fig trees and waterfalls (p85-91)

    [3] (p91-97)

    [4] (p97-99)

    [5] (p100-107)

    [6] (p107-110)

    [7] (p110-117)

    [8] (p117-119)

9) THREE QUIET VIRTUES (p169-179)

APPENDIX --- A NOTE ON SOURCES (p181-188)

NOTES (p189-191)

ACKNOWLEDGMENTS (p193-194)

INDEX (p195-200)

ABOUT THE AUTHOR (p201)

    Joseph L. Badaracco is Professor of Business Ethics at Harvard Business School. He has taught courses in STRATEGY, GENERAL MANAGEMENT, and BUSINESS ETHICS in MBA and executive programs.
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