DEALING WITH PEOPLE YOU CAN'T STAND
--- HOW TO BRING OUT THE BEST IN PEOPLE AT THEIR WORST
by Rick Brinkman and Rick Kirschner. McGraw-Hill, 1994
ACKNOWLEDGMENTS (piii-xiv)
INTRODUCTION (pxv-xvii)
PART 1 --- GETTING TO KNOW THE PEOPLE YOU CAN'T STAND (p1-34)
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PART 2 --- SURVIVING THROUGH SKILLFUL COMMUNICATION --- Prevent conflicts and resolve problems before they get out of hand (p36-68)
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PART 3 --- BRINGING OUT THE BEST IN PEOPLE AT THEIR WORST (p69-188)
AFTERWORD (p189-191)
APPENDIX --- HOW TO CHANGE YOUR ATTITUDE (p193-199)
[1] Changing your reactions (p194-196)
[2] Changing your perspective (p196-197)
[3] Changing the way you talk to yourself (p197-199)
(1) "I go for what I want, and I want what I get."
(2) "Somewhere in this experience is an opportunity."
(3) "Any experience I can learn from is a good one."
(4) "I can be flexible."
(5) "I know that anything is possible"
(6) "Oh well."
(7) "All things must pass."
(8) "This used to bother me. That's all behind me now."
(9) "In God we trust."
[4] Summary --- All of the "tools" we have described in this chapter are available to you whenever you have need of them. You can adjust your reactions and your interpretation of events at any time. Remember, an occasional attitude adjustment frees you from the stress, and leads to success as you bring out the best in people at their worst. (p199)
ABOUT THE AUTHORS (p201)