CREATING EXCELLENCE --- MANAGING CORPORATE CULTURE, STRATEGY, & CHANGE IN THE NEW AGE by Craig R. Hickman & Michael A. Silva. Nightingale-Conant Corporation, 1984



HOW TO USE THIS GUIDE (p1)

1) AN OVERVIEW (p2-4)

    [1] Foundation skills = INSIGHT (strategic thinking) + SENSITIVITY (culture building)

    [2] Adaptive skills = VERSATILITY (strategic thinking) + FOCUS (culture building)

    [3] Integrative skills = VISION (strategic thinking) + PATIENCE (culture building)

    SCORE =???

2) BECOMING A STRATEGIC THINKER --- STRATEGIC/THINKING VIEWPOINTS (p4-5)

    [1] Satisfying customer needs (p4)

    [2] Sustaining competitive advantage (p4)

    [3] Capitalizing on organizational strengths (p5)

3) BECOMING A CULTURE BUILDER --- Culture Awareness Checklist (p6-9)

    [1] Commitment to a common purpose (6-7)

    [2] Competence to deliver superior performance (p7-8)

    [3] Consistency in perpetuating commitment and competence (p8-9)

    SCORE = ???

4) MATCHING STRATEGY AND CULTURE (p10-14)

    [1] Strategy-Culture "matching grid" (p10)

    [2] Bank president's strategy-culture matching grid (p10-11)

    SCORE = ???

5) CREATIVE INSIGHT --- Asking the right questions (p11-14)

    [1] Managerial insight self-examination (p11-12)

    SCORE = ???

    [2] Common types of conceptual frameworks (p12-14)

    [3] Competitive interaction matrix (p14)

6) SENSITIVITY --- Doing unto others (p15-17)

    [1] Managerial sensitivity self-examination (p15-16)

    SCORE = ???

    [2] Sensitivity chart --- including ratings of levels of sensitivity (p17)

7) VISION --- Creating the future (p18-19)

    [1] Managerial vision self-examination (p18-19)

    SCORE = ???

    [2] Scenerio effectiveness test (p19-20)

8) VERSATILITY --- Anticipating change (p20-21)

    [3] Managerial versatility self-examination (p20-21)

    SCORE = ???

    [4] Life cycle of change charts (p21)

9) FOCUS --- Implementing change (p22-23)

    [1] Managerial focus self-evaluation (p22-23)

    SCORE = ???

10) PATIENCE --- Living in the long term (p24)

    [1] Managerial patience self-examination (p24)

    SCORE = ???


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