BANISHING BUREAUCRACY --- THE FIVE STRATEGIES FOR REINVENTING
GOVERNMENT by David Osborne and Peter Plastrik. Addison-Wesley, 1997.
Reinvention is not just about reform, nor is it simply synonymous with
downsizing, or privatization, or cutting waste and fraud.
It is much deeper, like CHANGING the DNA of public organizations --- so you
will habitually innovate and continually improve your organizational performance
levels without having to be pushed from outside your organization.
The FIVE Cs for successfully "REINVENTING" government:
- The "Core Strategy" --- to help you create clarity of
purpose as a leader;
- The "Consequences Strategy" --- to introduce consequences
for the performance of all your public employees;
- The "Customer Strategy" --- to make public employees
accountable to their customers (the public);
- The "Control Strategy" --- to empower your
organization and your public employees to innovate; and
- The "Culture Strategy" --- to change the habits,
hearts and minds of your public employees.
It took a village to write this book --- a virtual village of thousands of far-flung
reinventors who shared their knowledge and experience --- through interviews, e-mail,
discussions, and articles, memos and private papers.
What always came through was their magnificent spirit --- the joy of innovators who undertake important work.
The world reinventors inhabit is a world of many unknowns. There are no easy answers. Leaders must
struggle to get traction on very slippery terrain, often with very few resources other than their own wits. Like the pioneers who moved West more than a century ago, they must find pathways through the wilderness, discover water holes, and pick out accessible mountain passes. But they have one advantage the early covered-wagon pioneers did not have, namely, they have "access maps."
The book REINVENTING GOVERNMENT --- see the ten principles to assess your
own government organization or department --- drew a rough map of the new world
of the 21st century government organizations.
This book begins to put routes on that map, to make it easier for reinventors to follow the pioneers and stake their own claims. In this book you can learn the strategies that have worked for the pioneers of reinvention --- with examples from all over the world. You can learn how they produced
the dramatic results they did --- and the "lessons" they learned along the trail.
This book is "prescriptive" since it provides practical know-how that you can apply to your organization.
To succeed, you must set off chain reactions in your organization, find "dominoes"
that will set all others falling!
In short, you must be "STRATEGIC!"
But reinvention is NOT "reorganization," it is not about moving
boxes on an organization chart!
Reinvention is about the restructuring of YOUR public organization by CHANGING
its purposes, its incentives, its ACCOUNTABILITY, its distribution of power, and its culture.
As you do this, you may decide that it makes sense to alter the organization chart --- but you don't need
to start with the chart. Otherwise, you will probably exhaust yourself long before you change anything important.
Reinvention is still a work in progress, being made up as leaders apply the "FIVE C's"
or FIVE PRINCIPLES of organizational success!
PART 1--- Finding your leverage
PART 2 --- The five strategies:
Part III: Using the strategies--
- Creating clarity of purpose
- Creating consequences for performance
- Putting the customer in the driver's seat
- Shifting control away from the top and center
- Creating an entrepreneurial culture
APPENDIX A: The principles of reinventing government (p350-358)
- Aligning the strategies (p301-319)
- The courage to reinvent (p320-346)
RESOURCES FOR REINVENTORS (p350-358)