Abbreviated Resume________
Writer and former field service engineer with 20-plus years of experience producing support literature for technical and non-technical products and services.
_______Recent Experience________
Dr. Benefits--
a new virtual human Resources site: Wrote all web content for the beta site.SatisFusion--
a pre-IPO Internet Startup Company fusing online sales of consumer products with extended warranties: Worked principally with information technologists to research and write user manuals for clients, customers, and in-house personnel. Also wrote some training materials.PeopleSupport--a
pre-IPO Internet Startup Company developing customer-care services for major companies: Worked with IT, operations, marketing, and upper management to research and write FAQs, proposals, knowledge bases, and in-house training materials.Laptop Buyer's Guide--
Wrote article about system maintenance for July Issue.Compaq:
Wrote Acquisition & Assets procedures manual that entailed a new database system for Operations and Management Services—a PC Leasing Utility for PacifiCare. Supported text with Visio drawings and created bound version for Intranet use.Compaq
: Wrote user’s manual for Customer Engineers, used nationwide.Burlington Air International
: Wrote ISO documentation for Global transport company.Edison
—Working as Instructional Designer, developed scripts for Customer Service personnel who helped customers to change their electrical service provider.Volt Information Sciences:
1) designed and wrote user manual with many tutorials about Automated Staffing system (FoxPro database), 2) wrote newsletter articles, 3) wrote brochures and direct-mail pieces, 4) designed and wrote extensive copy for Volt Web sites, and 5) helped to create new markets for SGML/XML services with imaginative copy ideas.InterCom & TechniScribe:
Wrote numerous articles for these newsletter and magazine on the subject of technical and marketing writing.______________Summary_______________
Background has spanned the creative and technical, from articles and advertising copy to circuit theory and GPS satellites. Early background included traveling U.S. troubleshooting complex equipment and training dealers and customers. As a technical writer I have documented complex hardware/software, helped to launch projects and companies with business and promotional writing, worked with Congressional members to simplify MIL-SPEC writing, and managed my own writing company. Often I have shaped words and images into profits and higher productivity.
Highlights of Experience
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Arco Products
—Created highly stylized training manuals used by IT and Marketing to roll out new Payquick Island Cashier system at ARCO and SmogPro gas stations.Western Digital—Wrote ISO documentation for 7 departments within marketing group.
Allergan International—Wrote AS/400 manual for accounting group within MIS.
BFM Aerospace—Wrote reports and manuals about accounting software for finance dept.
Bell & Howell—Wrote operator manuals about UNIX-based remittance processing.
Magnavox—Contributed to the writing/illustration of large software manual detailing GPS receiver operation.
Micom Systems—Wrote manuals about X.25 packet assembler/dissasembler, which became basis for Internet.
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Magnavox
—Wrote new installation manuals for installing GPS receivers onboard ships.Walt Disney—Wrote four 200-page manuals detailing entire Theme Park.
LAIS—Wrote manual that instructed technicians and cardiologist how to use newly FDA-approved laser to remove plaque from coronary arteries.
Baxter Edwards—Wrote calibration procedures for new sterilization facility.
Jet Propulsion Labs—Wrote reports about simulated area weapons effects (SAWE).
Teledyne Systems—Explained electronics of display panels on EA-6B Jets.
Ocean Technology—Wrote fault isolation and maintenance manuals for Trident Submarine.
General Dynamics—Explained NTD procedures for Atlas Rocket Program.