COPPERLINE CONSULTING, INC
CTI, CALLCENTER, COMPUTER, DB DESIGN AND TRAINING SERVICES FOR COMPANIES OF ALL SIZES

 

 

Contact...

info@copperlineconsulting.com

201 Adams Pointe Blvd, #1
Mars, Pa. 16046
248.227.2046

Doug Fitler
Owner and President
Genesys Certified CIV version 8
Genesys Certified DEV version 8
Genesys Certified COV version 8

 

Specializing in GENESYS and ATOS/Unify/SIEMENS
Openscape telephony systems, call center design, database systems and training


  • Genesys Inbound and Outbound voice design and installation, multi-site and multi-platform implementations
     
  • Genesys experience on Avaya, Siemens, Cisco, Alcatel, Aspect and Nortel phone systems
     
  • Professional Services for all versions of Unify/Siemens HiPath Procenter and OpenScape Contact Center
     
  • ACD Flex Routing design on Siemens Hicom 300 and HiPath 4000 switches

  • Consulting on all aspects of contact center operation and reporting:  Call routing, call recording, adherence and work force management, reporting, interactive voice response, etc.
     
  • Custom programming and database design services are available for multiple languages and platforms
  • Basic and advanced training for contact center users, supervisors, managers and administrators including self-sufficiency training for system support personnel

Recent News

         Costco, Inc Genesys Multi-site Integration in Issaquah, Washington
 

         Siemens Medical Procenter Upgrade, Cary, North Carolina
 

         Parexel International, Centreville, Virginia


Recent successful projects:

  • Costco, Inc
  • Siemens Medical
  • RJM Acquisitions
  • Sysco Foods, Inc
  • Bosch
  • Parexel
  • Computer Aid, Inc
  • Wyle Info Systems, Inc

 

 

Doug Fitler's Resume

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