Payment:
Check, cash, or money order in US Dollars only. (Please don't mail cash.) I accept Paypal. After you contact
me about size and availability, I will email you a Paypal invoice. E-checks seem to take longer.
If payment is made by check, your item will be shipped
when your payment has cleared the bank. Once an auction has ended, or your order is received, I will provide you with a total
cost to you which will include shipping costs.
Shipping: I ship to the US and Canada. Please contact me for shipping rates to Canada. I have also shipped to England
and Australia.
Your shipping costs reflect actual cost of shipping to
get your product to you. I do not charge a handling fee.
Shipping is by USPS
Priority Mail unless otherwise requested. The current shipping cost is $4.95 for one or two jackets sent to the same address. Insurance
is available at an additional cost.
Shipping can be combined for multiple items. Priority mail
is the standard for shipping your items to you. I will also ship first class to addresses in PA-DE-MD-NJ-- or if the
arrival time is of absolutely no concern to you. I recommend Priority for shipments to California. If you would
prefer another method of shipping, please let me know and I will check on it. Your shipping costs will reflect the costs I
incur to ship using your method from Delaware.
Return and Problems Policy:
I strive to make the best quality product for your canine athlete possible. If there is a problem with the fit of the jacket,
please contact me and we will find a way to resolve the issue. Also, my jackets are designed and sewn to last,
using quality materials. But, they are not indestructible, nor were they designed for continuous outdoor
use. Wear and tear are a part of life.
If you have a problem with the product, please get in touch
with me by e-mail to describe the problem. My e-mail address is carol@greyhoundfleecejackets.com Once I have received your information, I will work with you to resolve the problem, if possible.
Custom work: Have a
special project in mind? Please contact me at carol@greyhoundfleecejackets.com (I have added turtleneck-style collars, made different lengths, and made jackets of fleece selected
by you (the customer). I can also make double-layer jackets (may not be available for all prints-please ask). These
projects may take longer to complete, so please allow extra time!