CHARLES G. STANLEY

SUMMARY

Experienced and innovative Information Technology professional with over ten years of hands on experience in multiple aspects of the industry from assembly, installation, and troubleshooting, to web development. Strong communication, writing, and interpersonal skills, excels in individual as well as team environments. Detail and results oriented.

INDUSTRY KNOWLEDGE

Software:

• PC / Network Operating Systems including Microsoft Windows XP, 2000, NT, 98, 95, Novell Netware, OS/2 and DOS.
• Symantec Ghost, Microsoft Office, ArcServe, Jasc's Paint Shop Pro, Adobe Photoshop, Adobe Acrobat, Macromedia Dreamweaver, Hot Dog Pro, HEAT and GoldMine.
• HTML 4, JavaScript, and Perl/CGI coding for web page development.
• Manufacturing Execution System (MES) and Clinical Supplies (CS) software for pharmaceutical and biotechnology FDA-regulated industries.
• Database software including Oracle, Personal Oracle, MS SQL Server and MS Access.

Hardware:

• Microcomputer integration, with experience in PCI, SCSI, USB, and AGP, including printers, scanners, tape drives, portable storage, multimedia and gaming devices.
• Desktop and laptop workstations, including server upgrades / maintenance.
• Palm PDA devices.
• LAN architectures including 10base-T, 100base-T, Ethernet, and Token Ring topologies.
• Radio-Frequency scanners, infrared scanners, barcode printers, and various weigh scales.

EXPERIENCE

Software Engineer

• Develop, configure, manufacture, and test monthly client reload CD's, used for laptop and desktop deployment, and by client's end user for emergency recovery. This entails installing new applications, updating existing applications, configuring network settings and proper device driver configurations to assure a completely functioning system.
• Create, test, and distribute System Support Utility CD's for client use with easy installation of software applications, upgrades, and patches.
• Serve as FTP Site Administrator; manage client and employee access and maintain site efficiency.
• Serve as backup to the Systems Administrator in all functions and duties: file server, email, web server, and tape backup maintenance, as well as general network and computer stability / upgrades.
• Tier-2 telephone technical support, providing support for Tier-1 Help Desk personnel.
• Test, evaluate, and recommend new hardware and software for use in-house or by client.
• Write and update Technical Bulletins that address product errata, client software and network anomalies, and general technical issues. These are use by in-house technical staff and the client.
• Write various procedures for the client, as needed, which include hardware maintenance, software usage, and proprietary software instructions.
• Configure, test, and activate Palm PDA's for client, assureing connectivity and client personalization.

Webmaster, June 1999 - November 2000

• Serve as Webmaster for ClinX.net, a portal for the Clinical Supplies professional.
• Serve as Webmaster for corporate website. Responsible for maintenance and publication, including password-protected access to specific customer and demo sections. Maintain a rich online environment through easy navigation and graphics creation.
• Developed new corporate website (www.activnetsciences.com) from the ground up using HTML, and JavaScript coding. This includes all graphics and design.
• Created a customer-only online message forum to exchange and gather information used in the development process of Base Ten's core software packages.

Applications Engineer February 1998 - August 2000

• Provide in-house, telephonic, and field technical support to Base Ten personnel, customers, and third party systems integrators for Base Ten's product line throughout the U.S. and Europe.
• Responsible for maintaining customer relationships, discovering customer needs, advocating Base Ten products, and providing post-integration customer support.
• Determine best process for installation and integration of MES and CS products. Oversee client migration to a paperless, electronic system of meeting FDA laws and regulations.
• Convert client's reports, manufacturing processes, and workflows to our software system.
• Review and edit formal tests. Author and execute client's formal qualification testing.
• Identify and isolate product errors. Determine origin of the errors and provide fast resolution to the client. Interview users and attempt to recreate the system error. Participate in Software Configuration Control Board meetings to best determine the error level and priority. Interact with development team to aid in resolutions.
• Author and edit product Installation Guides, Upgrade Guides, and Standard Operating Procedures (SOP's), to assure compliance with FDA Current Good Manufacturing Procedures (cGMP).
• Review and approve system tests, SOP's, and product guides, verifying technical correctness and readability.

Technical Support Specialist / Manufacturing Engineer June 1996 - February 1998

• Document and troubleshoot hardware and software problems reported by clients.
• Author Technical Service Bulletins (TSB) for defects in hardware or software errata.
• Serve as Web Developer for uPACS portion of corporate website.
• Create, update, review, and approve multiple drawings, lists, and procedures for compliance with FDA GMP requirements.
• Evaluate project hardware and documentation to determine if change to FDA 510(k) is required.
• Create and edit Installation, Operator, and Service Manuals.
• Responsible for inspection and testing of products and subsystems in accordance with Quality Assurance requirements.
• Research and evaluate new product components.
• Assist with company-wide networking, e-mail, and Internet connections and configurations, PC installations, troubleshooting, and upgrades.
• Member of Preliminary Review Board and Configuration Control Board.
• Detail system defects, provide alternative solutions, and incorporate component research into future uPACS enhancements and releases.

Computer Consultant / Head Technician

• General PC consulting for clients located throughout New Jersey.
• Perform software and hardware installations.
• Serve as tester for VRF's gaming product line.

Account Consultant

• Build, upgrade, repair, and configure computer systems from XT through Pentium.
• Instructor for basic DOS and Microsoft Windows classes.
• Meet with prospective clients, generate quotations, and finalize sales

Computer Technician Manager, January 1991 - December 1993

• Install and configure microcomputer and network hardware and software.
• Identify and repair hardware and software problems and provide necessary on-site assistance.
• Supervise and train junior technicians.

Lab Consultant, September 1989 - January 1991

• Maintain Computer Lab's PC Workstations and printers.
• Assist student and faculty end-users on various network applications.

Network Field Engineer

• Install, configure, and support LANs and software applications.
• Train junior Network Engineers and end-users in the use of hardware and network usage.

Part Time Consultant

• Install, upgrade, troubleshoot, and repair system hardware and software.
• Tutor end-users on software and hardware applications.

EDUCATION / TRAINING

• Microsoft Certified Professional - MCP
• CompTIA A+ Certification
• Web Developer Certificate (Mercer County Community College)
• Java Programming (NovaSoft Information Technology)
• Microsoft Windows NT Training
• FDA Good Manufacturing Practice (GMP) Requirements Training
• Novell Certified NetWare 3.1x Administrator - CNA
• Attended Trenton State College 1987-1990, towards Computer Science degree.