Our experience so far with Royal Caribbean suggests that they do very little to empower their employees to solve major issues.  While everyone, including the ship's cat, seems to be able to give away $100 cabin vouchers, anything more than that can't be done by line personnel.

 

Our initial letter to the President, Adam Goldstein, was met by a form letter from customer service saying they would not reimburse our expenses but here were some $100 cruise vouchers.

 

We returned those vouchers with another request for the refund of our expenses which was again met with a no (perhaps they watch too many Capital One ads)

 

At that point, I set up this website to warn others of our experiences.  Through  Google and their adwords program we are getting 30-40 visitors a day with almost a 1000 in August alone.  If nothing else, it is empowering to feel that in a year I can warn almost 12,000 people.

 

Since Adam Goldstein, Royal Caribbean's President, was once in Customer Service, in September I concluded that he must have insulated himself from the day to day operations and had not received my letters.

 

Two weeks ago, again using the internet and Maimi Dade's Property Tax Records, I was able to find his home address at Adam Goldstein, 4321 Santa Maria Street . Coral Gables FL 33146 and sent him a further letter to his home detailing some of the more major customer service issues I saw with his company.

 

This letter finally appears to have stirred some reaction since, last Friday October 14, I finally noticed people from Royal Caribbean (by their company IP address which is 12.43.115.201) were going to this website.  Perhaps now someone will address our issues.