Q - How will my package
be shipped?
A - Orders are shipped via First
Class Mail or US Priority Mail for orders less than 13 ounces, US Priority Mail for those orders over 1 lb and US Priority
Mail Flat Rate for those larger orders further away from Indianapolis, Indiana. Priority Mail offers 1-3 day service
to most domestic destinations. If you reside in Indiana or a state neighboring Indiana, please email ahead before
placing your order . . . your shipping may be a lower rate than what is listed.
Q - How long does it take
to get my soaps?
A - It normally takes 2-3 business
days (not counting weekends and holidays) for your order to work fully through our processing system to be ready to ship.
This is provided the soaps you order are already handmade and are ready to ship. Shipping itself can take up to
3 additional business days depending on how far the order has to travel from our facility in Indianapolis, Indiana.
Expect your soaps in approximately 7-10 working days.
Q - Can I put a RUSH on
my order?
A - We are sorry but we do not offer
rush service. Our items are made to order and we take great pride on the quality of soaps we provide. Sometimes soaps
are sold out temporarily due to their popularity and we need time to handmake your soaps for you or we are waiting
on a toy supplier to ship their product to us. In that case, it may take 2-3 weeks to get you the Clean
Fun Soap you need. If you are close to the date of the event, especially for a large order (less
than 10 days), please contact us to see if the items can be shipped in time.
Q - Do you ship outside the U.S.?
A - Yes, we do, but additional charges apply. For Alaska and Hawaii, we have to ship via Priority
Mail and unfortunately postage costs extra. For other locations (Canada, England, Puerto Rico, etc.), we're happy to
coordinate shipping for you! Please email us before ordering so we can look up accurate
shipping quotes! APO addresses are welcomed.
Q - Is there an order miniumum?
A - There is no order miniumum.
Q - My event has been cancelled
and I no longer need all the soaps I ordered. Can I cancel?
A - We will gladly cancel any order before
it has shipped. However, once an order has shipped, it is considered "final" and cannot be cancelled. We recommend
if you need to cancel, please cancel within 48 hours of placement and this must be done in a confirmed email.
Q - Can I return my soaps
once I have received them?
A - If you wish to return your soaps,
you will need to contact us right away. Returned soap must be received at our facility within 10 days of the date delivered
by the USPS to your shipping address. Returned products will be given a "store credit" redeemable at Clean Fun Soap
within one year. Returns may be subject to restocking fees. Please email for full details BEFORE sending your
package to ensure proper processing. Exceptions are personalized soaps with pictures or special personalized labels,
these items are not returnable.
Q - Can you send me a sample?
A - So sorry, we do not send out samples.
Q - How can I contact
Clean Fun Soap?
Snail Mail: 5259 E 68th St, Indianapolis,
IN 46220 (317) 255-3635
PRIVACY POLICIES
We do not sell or rent your personal
identifiable information to third parties. We just don't. We use your address to send additional coupons or product
updates from Clean Fun Soap. That's all.
