Macintosh Specialist / Systems Administrator

I have been on the forefront of Macintosh computer and server technology for the last ten years. I have set up and managed Apple Xserves, OS X and Appleshare Servers, created custom OSX builds with custom crontabs and shell scripts, created OS 9 builds, Filemaker databases and company intranets. I was an early adopter of Mac OSX Server (at Columbia Univ.) and as a former Production Artist with an electronics background, I am uniquely qualified to support designers and production staff, audio and video users, indeed users of all types. I was mentored by one of the top Mac consultants in New York. I am a supporting member of MetroMac.

Technical Skill Set:

• Operating Systems: Macintosh OS X (thru Tiger), Macintosh OS X Server (thru Panther), Mac OS 9 (all), AppleshareIP Server, Macintosh Manager Server, Novell, Windows XP/2000/NT/98/95.

• Mac Software: &; Quark XPress, MS Office, Adobe Creative Suite, Lotus Notes, Filemaker Pro, Entourage, Dreamweaver , Applescript, Terminal, Retrospect, Timbuktu Pro, Apple Remote Desktop, NetOctopus, Disk Warrior, Norton Utilities, TechTool Pro, Internet Explorer, Outlook, QuickMail, Eudora Pro, Netscape, Sound Edit, Final Cut Pro, Freehand, Virtual PC, Freehand, ImageReady, Flight Check, Suitcase Server, Font Reserve, Iceberg (package creation), NOW Up-to-Date/Contact, Palm Desktop, Acrobat, Graphic Converter, iApps.

• PC Software: MS Office, Internet Explorer, Outlook, Timbuktu Pro, Lotus Notes, Quark Xpress, Photoshop.

• Protocols: TCP/IP, Ethernet, Appletalk, IPX, PPP, DNS, DHCP.

• Hardware: Xserve/Xserve Raid Servers, Mac G5s, G4s, G3s, iMacs, iBooks, PowerPCs (all models), Powerbooks,, IBM laptops, HP printers, Canon Fiery, Tektronix printers, Apple printers, Agfa scanners, HP scanners, digital and video cameras. Installing hard drives, RAM, PCI cards, CD drives/burners, etc. Installing and troubleshooting External SCSI, Serial, Firewire and USB devices.

Employment History:

4/04-3/06 New York Magazine
Publishing Systems Analyst– Provide Hardware and Systems support for 120 Mac users beginning with the transition from Primedia. Provide Quark Publishing System (QPS) and Quark Xpress/CopyDesk support for late-night Production, Art and Editorial staff. Provide daily Application support for Mac users with productivity and graphics applications (e.g., Photoshop, Quark Xpress, MS Office, Outlook, etc.) Created the basic interface and pages for the company Intranet site (InsideNewYork), and assisted users in populating their department pages. Recommended and created 3 standard Mac OS 9 Builds, (Laptop, Design and Copy). Created custom OS X Build using Netrestore, with Active Directory authentication, custom crontab, shell scripts, etc. Installed Suitcase Server for font management and established NYM Standard font set. Setup Xserve Server to provide a platform for server applications like Suitcase and Retrospect, and to bind to Active Directory.

(Consulting Work -7/01-4/04):
Coty Inc:Mac Specialist- Level 2/3 support for personal products company. Setup new Xserve and Xserve Raid, Suitcase Server, Retrospect backups. Supported graphic designers/art directors.
Universal Music Group:Mac Specialist- Level 2/3 support for music company. Installed Apple Remote Desktop, supported OS 9 & X users, 2 Appleshare servers, Kodak/Imation color RIPs, Wam!Net connectivity, all graphics apps including Dreamweaver Studio 2004.
TBWA/Chiat/Day:Mac Specialist- Level 2 support for midtown ad agency. Rolled out Apple Remote Desktop and trained IT staff in its use. Supported OS X users with various issues. Support for all basic graphics apps, including Quark, Font Reserve, Job/Print Capture Server, etc.
Arnell Group:Mac Specialist- Level 2/3 support for Soho ad agency. Created/configured users in MS Exchange & Blackberry servers. Managed backup system, rolled out Apple Remote Desktop, assisted with Network/Server issues, etc. Supported Quark, Photoshop, Illustrator, Flash, Dreamweaver, Acrobat, etc. Also basic PC support.
Hill Holliday Advertising:Mac Specialist- Level 2/3 support for ad agency. Lotus Notes, instituted Apple Remote Desktop, established Builds for Graphics/Desktop/Laptop users. Supported all graphics apps, Final Cut Pro, Flash, Dreamweaver, etc. Also basic PC support.
East West Creative: Mac Specialist- Level 2 support for design firm. QuickMail, etc.

1/00-7/01 Columbia University - Health Sciences Campus
Sr. Systems Engineer– Server/Network Admin at Institute for Cancer Genetics and Dept. of Pathology (NY Presbyterian Hospital). Setup Mac OS X Server (10.0), Network Assistant, Macintosh Manager, Filemaker Pro, Applescript, Retrospect, & PCMac Lan, to manage science workstations. Trained users in graphics & productivity apps. Also PC support (2000/98/95).

1/98-12/99 Bantam Doubleday Dell/Random House
Senior Desktop Support – Level 2 support for 170 mostly high-end Mac users using Photoshop, Quark, Illustrator, Media 100, Dreamweaver, BBEdit, ImageReady, Flight Check, Filemaker Pro, SAP, Novell Netware servers, MS Outlook/Office, Filewave servers, Appleshare, etc.

2/97-11/97 Addison Wesley Longman
Systems Technical Advisor –Server Administrator/Tech support of a 60 user Mac WAN and high-end Graphics Studio using Appleshare, HDT, Retrospect, Filemaker, Applescript. Supporting internet connectivity, TCP/IP config., Lanrovers, mass storage of college textbooks using MO/CD/DAT technol., Filemaker Pro/Autopage servers, Applescript.

7/96-1/97 Mitchell Madison Group
Technical Support Consultant – Technical support to a 250 user Novell Netware WAN. Set up NOW Up-to-Date Web Publisher on company intranet to publish company events.

3/95-7/96 Foote Cone Belding Healthcare
Assistant to the Director of Technology– Technical support of a 65 user Mac WAN and Graphics Studio using Appleshare, HDT, Retrospect, LanRover, Norton, Netscape, ARA, Timbuktu. Support of high-end Graphics machines using Quark, Photoshop, Illustrator, Freehand, Live Picture, Premiere, Director, MS Office, NOW Up-to-Date/Contact, MS Mail.

4/94-3/95Ernst & Young LLP
Sr. Graphics Illustrator/Designer – Created slide presentations, brochures, flyers, etc. Used Persuasion, PowerPoint, Quark Xpress, Photoshop, Freehand, Illustrator, Pagemaker, DeltaGraph, etc.

3/93Sirius Computer Consulting(Sole Proprietorship)
Computer Consultant– an IT consulting business created by Carlos Cardona, it has enjoyed such clients as Shearson-Lehman, J. Walter Thompson, Chemical Bank, Bear Stearns, Young & Rubicam, Envision East, Swiss Bank Corp, etc.

1/90-2/93American Express Bank
Macintosh Production Artist – Design and production of slide/paper presentations, charts, forms, graphs, logos for American Express Bank.. Served as software/training/hardware support to Mac users and implemented new technologies like color scanners, OCR software, and DOS/Windows connectivity.

EDUCATION: University of Maryland (Theatre), American University: (Theatre/Dance), New York University (Journalism). Electronic Directions/NYMUG/Apple Computer/Mac Academy: Graphics/Mac Tech Support/Networking. Novell Netware Basic Certified.

OTHER SKILLS:Graphic Artist, Webmaster, Copy Editor, Proofreader, Research Assistant, Article Writing, Songwriting. Taught teachers Appleshare/ANAT/AtEase in NYC Public Schools. Proud member of MetroMac.