June 3, 2008

Hector Ramos, Assistant Banking Center Manager
Bank of America
1237 Commonwealth Avenue
Allston, MA 02134

Dear Hector,

Thank you for taking the time to talk with me about the hiring process for Bank of America. Although I realize that you are not in the position of making the hiring decisions as you discussed with me, I do appreciate that you were willing to take my resume to pass along to the appropriate people. I know how important customer service is, both in retail where my primary experience exists as well as in retail banking, and I just wanted to say that the service which you provided to me today with my concerns about the hiring process were above and beyond what I had expected. Thank you again for reminding me why I continue to bank with Bank of America, and also for reminding me why I continue to wish to work for such a customer-focused company.

Sincerely,

Glenn Alperin
183 Fuller Street
Brookline, MA 02446