Smart Meter Bill Increase Problem

Proprietary Research and Opinions Copyright 2011 Barbara J. Wayne. All Rights Reserved. Contained Herein, Intellectual Property. I Am The Only One Who Has Identified The Exact Cause For The Elusive Smart Meter Bill Spikes. No Unauthorized Use Without Prior Written Permission From The Copyright Holder

The Source Of The Problem: OFF-CYCLE Electric Smart Meter Change-Out

Off-Cycle Smart Meter Deployment created the opportunity for the Electric Companies to take advantage of the customer monetarily.

Why The Smart Meter Bill Increased And Spiked Unusually.

The Elusive Answer.

Other states are experiencing unusual bill increases, not just Texas and California. These spikes are appearing nationally and internationally.

This result could happen with any off-cycle meter change-out or upgrade to a digital smart meter.

Electric, Gas or Water.

How The Smart Meter Bill Increase Happened:

Link to Page 1: The Off-Cycle Meter Change-Out Bill

Link to Page 2: The Second Bill That Increases and Spikes

Link to Page 3: Who Was Contacted and Four Solutions

Key Points:

(1) The Previous Meter Read was under-reported on the 2nd bill following the meter change from Mechanical Analog to Digital Smart Meter. Only the Digital portion of the prior partial Service Period was reported, the Analog portion was not. Because of this omission, you unknowingly buy back the Analog kilowatts you already paid for. In the past, the Electric Delivery Company (Meter Reader / Transmission and Distribution Utility or TDU) or the Retail Electric Provider or REP (Billing) has never taken away kWh usage paid for by the customer. Clocking all used kilowatts for the entire Service Period onto the bill keeps the metering system "honest", with the Off-Cycle Meter Change-Out that did not occur. (Off-Cycle is any time period different from your normal meter reading date).

(2) The 2nd bill, after meter change-out, increases and spikes unusually. If the analog to digital meter change-out took place further into the Service Period / Billing Cycle, the Analog kWh's will be greater, causing an even higher increase and bill spike. If you have average monthly billing you will never see what really happened.

The estimated reading ploy that some utilities are using is an attempt to cover-up their accounting problem and confuse the customer. In reality, the technician was there when the meters were changed out from analog to digital smart meter. Therefore, there is no plausible reason for an estimated read; all the numbers were very well documented and even photographed by the utility. Using the partial cycle reading in the Previous Meter Read on the 2nd bill after change-out, as the utilities did, is where the entire problem exists. Do the math, the numbers don't lie.

(3) As stated by the Texas Public Utlilty Commission regulated Electricity Provider "A Service Period can have anywhere from 28-35 days based on the previous reading date". The Full Service Period / Billing Cycle was not represented in the Previous Meter Read on the 2nd bill that spiked. This occurred because there was no accounting plan in place to remedy the billing situation that arises with an Off-Cycle meter change-out with the same occupant at the same residence. I paid for 1064 kWh's (283 analog & 781 digital) which normally would become part of the Previous Meter Read. This did not happen on the 2nd bill, only 781 kWh's (19 days) appeared, the digital portion, which did not represent the entire prior Service Period.

The Electric Delivery Company (Meter Reader / Transmission and Distribution Utility or TDU) closed-out all billing related to the Mechanical Analog Meter. This was done after I already paid for the 283 analog kilowatts on the Change-Out Bill. Their business practice penalizes the customer monetarily.

By omitting the analog kilowatts on the 2nd bill after change-out in the Previous Meter Read, the customer ends up paying for them again because of improper accounting.


The Previous Meter Read, in the past, has always represented the entire prior month's usage for the Full Service Period / Billing Cycle which can only be 28-35 days. This is THE PROBLEM, the customer buys back their analog kilowatts!

The Math That Proves Why The Smart Meter Bill Increased:

smart, meter, bill, smart meter bill, math, inaccurate, accounting, double-billed, billing cycle, increase, spike, previous, month, service period, inflated, usage, actual, kilowatts,

(4) The unexplained bill increase and spike only happens on the 2nd bill following the change-out. It resolves itself by the 3rd billing cycle for regular billing because a complete cycle is now being used, therefore, the complaints subside. If you have average monthly billing, this accounting error is averaged into your bills throughout the year.

(5) Their extreme weather excuse doesn't address this problem. Yes, the extreme weather does cause an increase in usage, but not the unusual spike only occurring in the month after the meters were changed-out. Most customers, especially ones on a fixed income, pay attention to their usage and don't crank down the A/C or ramp-up the heat with reckless abandon.

(6) Numerous clusters of complaints about unusual bill spikes are within the smart meter deployment zones, according to a report that was filed with the Texas Public Utility Commission (TPUC).

(7) Side-by-side meter testing will never reproduce this anomaly because it's an accounting scheme, not a meter problem.

The Texas Public Utility Commission took no action against my Electric Delivery Company (Meter Reader) or the Electricity Provider (Billing), they said no adjustments were warranted.

There is no concordance. The companies involved should be held accountable.

Refund the customers' money with a bill adjustment.

This issue ceases to be a "billing error" when the companies are well aware of what has transpired and do not voluntarily correct their accounting by returning all the money, plus interest, to all the rightful owners.

Millions of meters have been changed-out in Texas alone.

Millions of smart meters are scheduled for deployment nationally and internationally.

The "Elephant In The Room" should be addressed and rectified before it continues across the Smart Grid.

Who Has Been Contacted:

Electric Utility Companies, Texas Public Utility Commission, Texas State Representative, Texas State Senator, Texas Attorney General, U.S. Department of Energy (U.S. DOE), Federal Energy Regulatory Commission (FERC), FERC NARUC Smart Response Collaborative, National Association of Regulatory Utility Commissioners (NARUC), National Institute of Standards and Technology / Smart Grid Interoperability (NIST), National Renewable Energy Laboratory / SmartGrid (NREL), Lawrence Berkeley National Laboratory, Federal Trade Commission (FTC), 2012 National Electricity Forum, U.S. Department of Commerce, U.S. House of Representatives Committee On Energy And Commerce, U.S. Senate Committee On Energy & Natural Resources,
President Obama, The White House.

The catalyst was the American Recovery and Reinvestment Act of 2009. Massive infusions of Federal Grants are encouraging states to proceed with the smart meter upgrades.

State Public Utility Commission Regulators are ignoring and containing what took place, protecting all those who gain at the customers' expense.

There is a serious violation of consumer protection.

Meter reading never monetarily penalized the existing customer in the past.

Science, technology and knowledge to implement a transition, for the positive, to save energy for the smart grid should not be facing these headwinds. Customer confidence and trust has been rocked by this serious issue and unfortunately it still continues.

Proprietary Research and Opinions Copyright 2011 Barbara J. Wayne. All Rights Reserved. Contained Herein, Intellectual Property. No Unauthorized Use Without Prior Written Permission From The Copyright Holder

"Barbara J. Wayne, Barbara Wayne"