There’s churning, turbulence, the current gets rougher as the project deadline nears—and there’s no documentation. Or maybe it’s just stuff that’s been piling up. Revisions to manuals, online help, procedures, instruction sheets. You're ready to take a tumble from the sheer weight of it all.

You can hire a technical writer to get you through the tumultuous part, but it doesn’t mean you’ll see the rainbow. What does it take to go that extra step, to make your documentation really work for the user? What does a technical writer need to know to get you there?