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Ordering
NOTE: All customers are responsible for reviewing our website information before making their purchase. Need more information on ordering, shipping, International orders, or company policies? You'll find all the information you need in our SITE MAP by clicking here.
You asked for it! We offer you the flexibility of several ways to pay for your purchase. Choose from:
If you have an electronic payment service account such as C2it, you can checkout with your shopping cart. If your payment service is listed, then simply choose it and follow the instructions. If it is NOT listed, choose 'mail' as your payment option and continue through the shopping cart.
Then, simply print your invoice and send payment separately through an online payment service. Don't forget your invoice number.
We are able to accept MOST major online payment service payments. ASK!
Checkout with your shopping cart and print your invoice for paying by check, money order, or cashier's check. Mail payment to the address on your invoice.
Personal checks required to clear before shipping.
Our secure 128-bit encryption shopping cart is state-of-the-art with new features.
During your checkout process, you will be offered your choice of ways to pay, and your choice of shipping methods by USPS. AND you will be able to check on the status of your order in real-time from any computer.
SHIPPING
We ship in recycled cartons or USPS Priority mail cartons, with no visible indication of the contents.
We also use an individual name and street address on the return label so your confidentiality is further protected.
We ship our items USPS Priority Mail, and fully insured to protect your purchase.
Order processing time is not the same as delivery shipping time. The number of days your order is in our facility for processing takes place prior to the number of days it spends in shipping.
A note to International Buyers
Please Click here for information for International Customers.
Use checkout to complete your order, choose your delivery method, and shipping charges will be assessed automatically. We have some wands in stock that are made for European electrical current, but all other wands are compatible with European household current through use of an adaptor; we will ship the proper adaptor
with your wand at cost.
What does your order 'status' mean?
Received We receive your order placement
Pending Payment Verification Your order is pending verification until payment is confirmed. Credit card details will be confirmed to assure against fraud, and mail or other orders wait for confirmation or clearance.
In Process An order in process may require final quality control or safety checks, custom fitting, special handling or packaging
Awaiting Shipment After processing, quality control and safety checks, an order is packaged and awaits a shipping date
Shipped On the business day after shipment, the order status will be upgraded to 'shipped.' Any shipping tracking information will be available at that time. Delivery time will be dependent upon your choice of delivery and destination.
Completed Confirmation that you've received your order. Please let us know when it arrives to you safely!
You will find information on our return policies HERE. If you have any other questions, please email us and we'll be happy to answer them.
