Lenore Weiss
645F Canyon Oaks Drive
Oakland, CA 94605
510 568-8651
lenoreweiss@sbcglobal.net
skills
Lenore is a Web content and project manager and an award-winning writer who coordinates with cross-functional teams to provide customer-based content for web-based applications with humor and grace.
employment history
AC Transit, Web Project and Content Manager, October 2001 to present
- Coordinated with internal clients and developers to produce a state-of-the-art transportation Web site at www.actransit.org
- Managed and worked collaboratively with a team of four developers to implement site architecture, templates, wireframes, and stylesheets
- Worked with internal clients and developers to upgrade maps and schedules
- Built innovative features like customized schedules and produced pdf schedules "on-the-fly"
- Developed a glossary and style guide for writing on the Web
- Complied with Section 508 Accessibility standards, tracked Web traffic via Google Analytics, used search optimization techniques and provided Business Analyst skills for new project definition
Citadon (formerly Bidcom), Information Designer, January 2000 - to March 2001,
collaborative e-commerce software for the construction industry
Developed web-based help systems from functional specifications for bidding
and collaborative commerce products using HomeSite and WebWorks Publisher
- Worked with development teams to help define and develop the user interface
- Wrote and edited the company's XML strategy document for product managers
and third party developers
- Developed training materials for online PlaceWare presentations to teach
prospective clients and technical support how to install features of an e-marketplace
Wink Communications, Technical Documentation Manager, 1997 -1999, interactive
television applications
- Spearheaded development of technical and user documents in PDF and HTML
formats together with a style guide
- Produced web-based training materials for cable operators and customer service
representatives, including Time Warner, Charter, and Cox Communications
- Directed development of API manuals for the Wink Broadcast Server
- Edited Wink Studio SDK (software development kit) materials
Designing Information, 1996 - 1997, consultancy
- Developed training materials for Kaiser Permanente, Call CenterProject,
used by data entry clerks
- Developed a documentation repository for Pacific Bell, intranet site
- Developed personnel and policy materials for Charles Schwab, intranet site
- Wrote interactive script for Multimedia Pathways, CD-ROM trade show promotion
of AMTI, (Advanced Management Technology, Inc)
- Researched and wrote case studies and white paper for Premenos, EDI (electronic
data interchange) technology
- Designed Ground Zero, part of student web site for San Francisco
State University's Multimedia Studies Program at http://www.home.earthlink.net/~lpweiss/gztoc.html
- Designed marketing and sales training presentations for roll-out of new
product by ADP (Automated Data Processing)
Marketing Communications, Senior Marketing Writer, 1994 - 1995
City of Oakland, Office of Marketing and Public Information
Worked with a city-wide team to develop and publish 10,000 copies of the first
brochure distributed by Oakland Marketing Board
- Developed first fan newsletter for the Oakland Football Marketing Association
(Oakland Raiders)
- Editor of award-winning monthly employee newsletter recognized
by California Public Information Officials (CAPIO.)and distributed to 4,000
- Exhibited at San Francisco Art Institute as "Bridges" project
Software skills include:
- Windows & NT Platform: Microsoft Word, Microsoft Excel, PhotoShop,
Adobe Acrobat, WebWorks Publisher, Microsoft Project 98, PowerPoint, Visio, HomeSite, and Dreamweaver, and social networking software
- Macintosh: PhotoShop and knowledge of Illustrator, and Flash
- Languages: HTML and Internet literate. Familiar with JavaScript, XML, CSS, PHP, Ajax, Flash, and Web 2.0 technologies with the use of Google Analytics to track site usage
education
Certificate in Web Technologies 2005, International Webmasters Association; Classes with the Mineta Transportation Institute, San Jose State University, 2009
M.A. Creative Writing Dean's List, 1978 - 1980, San Francisco State
University, San Francisco, CA
B.A. Journalism, 1965 - 1970, City College of New York, New York, NY
Student in multimedia program at San Francisco State University, San Francisco,
CA
additional achievements
- Literary awards including forthcoming publication fall 2009, by Harvard Divinity Press. Finalist, 2008 Pablo Neruda Prize in Poetry, sponsored by Nimrod International Literary Journal. Honorable Mention, 2008 annual poetry content, Presence: An International Journal of Spiritual Direction.
- Liaison between city staff, developers, and public producing the first
edited draft of the City of Oakland Earthquake Report Coordinated efforts
of city-wide team to publish 10,000 copies of first brochure distributed
by Oakland Marketing Board to realtors, convention bureaus, schools, and hotels
as part of overall marketing plan to promote Oakland
- Outreach Coordinator for the East Bay Chapter of the Society for Technical
Communication, helping to develop technical literacy programs for middle school
and high school students. See:
http://www.stc.org/region8/ebc/www/TL_Front.htm
- Published in "Writing a Professional Life," edited by Dale Sullivan
and Gerald Savage and published November 2000 by Allyn & Bacon. See:
http://vig.abacon.com/professional/catalog/abbooks/0,2322,0205321062,00.html
- Published articles in On the Edge, multimedia publication of
national Society for Technical Communication (STC). Published community and
multimedia- related articles in New Media Magazine, Computer Currents,
The Oakland Tribune, The Montclarion, The Gray Book, for YLEM and others,
including Association for Computing Machinery (ACM), Columnist for STC chapter's
newsletter, "Diablo Valley News." Finalist in "California Voices"
Contest sponsored by Poets & Writers, 2003.